Apprentice Letting Agent

GODDARD AND CO SUFFOLK LTD

Ipswich (IP4 2AP)

Closes in 29 days (Sunday 24 August 2025 at 11:59pm)

Posted on 25 July 2025

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Summary

You'll learn the ins and outs of residential property lettings, build strong customer service skills, and grow your confidence in a fast-paced, people-focused industry. If you're motivated, personable, and eager to start a rewarding career in property, this is the perfect first step.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Replying and drafting professional emails to clients.
  • Working alongside the Lettings Dept answering phone calls and emails. 
  • Editing property photography to enable marketing.
  • Working alongside the Property Management Dept answering calls and emails.
  • Tagging and logging property keys.
  • Liaising with contractors advising of jobs and key collection.
  • To book viewings by calling the database, assessing web leads, and requesting viewings.
  • Adding and updating company social media platforms.
  • Accompany property viewings.
  • Obtaining regular feedback from viewings.
  • Various administrative tasks to support the lettings team, including printing letters for posting, archiving, and filing.
  • Front office - to meet and greet potential clients who come into the office and register their details on the system.
  • Adhere to company policies and procedures and use of company systems on the pc and paper forms, including any requirements for money laundering and GDPR.

Where you'll work

30-32 Great Colman Street
Ipswich
IP4 2AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Initiative
  • Patience
  • Trustworthy

About this employer

We are a well established independent letting agent. We pride ourselves on providing a personal, tailored service that larger chains often can’t match. Our experienced team offers expert advice, local market knowledge, and a commitment to guiding clients through every step of their property journey with transparency and integrity.

http://www.goddardco.co.uk (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, a full-time position will be available for the right candidate.

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Sam Stokoe

sam@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000333334.

Apply now

Closes in 29 days (Sunday 24 August 2025 at 11:59pm)

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