ICT Apprentice
AIM Academy North London
Edgware (HA8 8DE)
Closes on Tuesday 26 August 2025
Posted on 23 July 2025
Contents
Summary
As an IT Apprentice at London Academy, you will have the opportunity to learn on the job in a busy and ultra modern secondary school environment, where no two days are the same. The apprentice will support the ICT Manager in the effective provision of IT services to internal and external customers, e.g. school staff, pupils and external stakeholders.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, shifts to be confirmed.
36 hours a week
- Start date
-
Wednesday 27 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main duties and responsibilities are to provide 1st line support to all London Academy staff and students this includes but is not limited to:
- Password resets (AD/Office 365 etc.)
- Imaging and installation of desktops, laptops etc.
- Installation of software
- Computer repairs
- Retrieval of CCTV footage
- Printer maintenance and support
- Reprographics work including printing high volume jobs
- Maintain the school’s asset management system
- Creation of knowledgebase articles for staff students and the ICT team
The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time become necessary.
Where you'll work
Spur Road
Edgware
HA8 8DE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLVEWAY LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 (A level) Apprenticeship Standard:
The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office.
A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week.
You will be working towards Information Communications Technician Level 3 qualification.
Training Covered:
- CompTIA A+
- AZ-900
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
We will carry out an enhanced DBS check on all staff and continued employment with the school could be affected by the results of the DBS check.
About this employer
London Academy is a richly diverse and vibrant community with over 1500 students and 200 staff dedicated to the highest standards and achievement for every young person. They are part of the AIM Academies Trust which oversees 3 London based schools. London Academy became an all-through school because of the rising demand for primary school places in the Borough of Barnet. We have created a fantastic learning environment that ensures our children get the very best possible education from the age of 4 all the way through to 18 years old.
After this apprenticeship
This apprenticeship can lead to a full-time position with the school after the initial 18-month fixed term contract.
Ask a question
The contact for this apprenticeship is:
SOLVEWAY LIMITED
The reference code for this apprenticeship is VAC1000333317.
Apply now
Closes on Tuesday 26 August 2025
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