Apprentice Systems Engineer
Suffolk County Council
Suffolk (IP1 2BX)
Closes in 12 days (Wednesday 6 August 2025)
Posted on 23 July 2025
Contents
Summary
When you join the IT team as an Apprentice Systems Engineer, we’ll support your development from the start. We’ll help you to play to your strengths, diversify your skills and build an influential career. If you’re motivated and passionate, there’s no limit to how far your ambition could take you.
- Wage
-
£27,711 a year
- Training course
- Applications support lead (level 4)
- Hours
-
Monday - Friday between 9am - 5pm.
37 hours a week
- Start date
-
Monday 8 September 2025
- Duration
-
1 year 9 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our primary role will be to support customers across various systems within the Corporate Services area and engage with customers to help understand their requirements. Other responsibilities will include:
- Engaging with customers and project teams to advise on maintaining and supporting a range of IT systems across areas such as Finance, Procurement, Property, Registrars, Coroners, and more
- Communicating clearly with our customers, being considerate of their needs and aspirations, taking responsibility and doing what we say we will do efficiently and effectively
- Contributing to delivery against agreed priorities and timescales as per the Product team resource plan
- Taking responsibility for your own development and keeping in step with the technologies that are utilised in the product portfolio
- Working alongside members of the team to achieve the learning objectives in the apprenticeship as well as carry out small projects and tasks to assist your learning
- Contributing to identifying risks and issues to the Product Owner, articulating potential impacts, and recommending/ implementing appropriate mitigations
Where you'll work
Endeavour House
Russell Road
Ipswich
Suffolk
IP1 2BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Applications support lead (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
Disclosure and Barring Service (DBS) check.
About this employer
ABOUT US As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day plus more! If you would like to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
https://www.suffolk.gov.uk/jobs-and-careers (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Systems Engineer.
Ask a question
The contact for this apprenticeship is:
Suffolk County Council
Steve Lewis
steve.lewis@suffolk.gov.uk
The reference code for this apprenticeship is VAC1000333266.
Apply now
Closes in 12 days (Wednesday 6 August 2025)
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