Customer Service Apprenticeship

Golf.One

Southend-On-Sea (SS1 3ES)

Closes in 22 days (Saturday 23 August 2025 at 11:59pm)

Posted on 28 July 2025

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Summary

Fun, friendly work environment with a strong team culture. A chance to grow with the business and build your career in a fast-moving and innovative industry. Training provided on Trackman technology, bar service, and admin systems. Involvement in exciting corporate events and golf experiences.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Shifts to be confirmed.

30 hours a week

Start date

Sunday 24 August 2025

Duration

1 year 1 month

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Front of house, greeting and welcoming customers when they arrive. Be the first friendly face customers see — greeting guests warmly and showing them to their Trackman bay
  • Confidently demonstrate how to use the Trackman golf system. Get the customers set up in their golf bays, and ensure they know how to use the Trackman system correctly
  • Pouring drinks (alcoholic and non-alcoholic beverages)
  • Take food and drink orders, serve snacks and beverages, and deliver outstanding customer service throughout the visit
  • Maintain high hygiene standards at the bar and throughout the venue
  • Ensuring cleaning throughout the venue is done on a daily basis, including cleaning the bays, toilets and bar
  • Monitor stock levels and communicate shortages to management in a timely manner
  • Answering the telephone and responding to customer enquiries
  • Process bookings and transactions using our POS system
  • Checking customers in and out of the venue, processing card payments
  • Assist in setting up for events, booking people in, showing and demonstrating to the customers how the simulator bay works and ensuring the venue is presentable at all times throughout the event
  • Responsibility of opening and closing the venue
  • Play a key role in helping grow our corporate and event business by supporting the coordination of events and group bookings
  • Manage email and phone enquiries, respond to customer queries professionally and promptly
  • Assist with scheduling, booking confirmations, invoicing, and general admin support
  • Help maintain our customer database, track leads, and follow up with potential clients
  • Support marketing efforts through email campaigns, content coordination, or social media scheduling (depending on experience)
  • Prepare reports and updates for management to support smooth business operations
  • Work closely with the leadership team to continuously improve internal processes and the customer journey

Where you'll work

140 The Broadway
Southend-On-Sea
SS1 3ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

Golf.One is a state-of-the-art indoor golf centre combining advanced simulator technology, expert coaching, flexible membership, and a social venue—perfect for improving your game or just having fun, no matter the weather.

After this apprenticeship

  • Over the next couple of years, we’re aiming to expand and open new venues - so this is a great opportunity to grow with us and be part of an exciting journey from the ground up

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Sam Stokoe

Sam@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000333240.

Apply now

Closes in 22 days (Saturday 23 August 2025 at 11:59pm)

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