IT Support Apprentice
UK Column
Plymouth (PL6 7PY)
Closes on Tuesday 26 August 2025
Posted on 23 July 2025
Contents
Summary
As an IT Support Apprentice, you will provide first-line technical support to internal staff and help maintain the organisation's IT systems. This apprenticeship offers the opportunity to gain hands-on experience while working toward a recognised qualification in IT support.
- Wage
-
£20,000 a year
Check minimum wage rates (opens in new tab)
The salary will be raised to £25,000 if the applicant is 21 years and over.
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Friday between 9am to 5pm.
40 hours a week
- Start date
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Tuesday 9 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line technical support via phone, email, and in person.
- Assist with diagnosing and resolving hardware, software, and network issues.
- Set up and configure new equipment including PCs, laptops, and mobile devices.
- Support users with password resets, software installations, and system access.
- Maintain accurate documentation of support requests using the helpdesk ticketing system.
- Help with routine maintenance tasks such as updates, patching, and backups.
- Assist with onboarding and off-boarding processes for staff.
- Support IT projects, including upgrades and equipment rollouts.
- Follow company policies and procedures related to IT security and data protection.
Where you'll work
Suite A2, Phoenix Mill Business Park
Estover Road
Plymouth
PL6 7PY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE PLYMOUTH
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
- You will work towards a Level 3 IT Support Technician Apprenticeship (or equivalent), combining on-the-job training with classroom or online learning.
- Support will be provided for both your academic and professional development.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Computer Hardware & Software
- Time Management
Other requirements
Desirable: Prior experience providing IT help (even informally) is an advantage. Knowledge of networking basics (Wi-Fi, routers, IP addresses). Familiarity with common operating systems (Windows 10/11, macOS). Any relevant IT-related qualification or coursework.
About this employer
The UK Column is an independent news organisation founded in 2006 by Brian Gerrish, our co-editor. Established with no financial backing or external investment, the UK Column remains completely independent of any advertisers, foundations and political parties. All of our funding comes from our viewers, listeners and readers who support us through memberships and donations.
https://www.ukcolumn.org/ (opens in new tab)
Company benefits
Mentorship from an experienced IT professional. Career progression opportunities within business. 28 days annual leave, including public holidays. Company laptop and equipment are provided. Access to training resources, certifications, and workshops.
After this apprenticeship
- Upon successful completion of the apprenticeship, there will be potential career progression opportunities within the organisation.
Ask a question
The contact for this apprenticeship is:
CITY COLLEGE PLYMOUTH
The reference code for this apprenticeship is VAC1000333219.
Apply now
Closes on Tuesday 26 August 2025
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