Doctors Surgery Receptionist Apprentice
Woodstock Bower Doctors Surgery
ROTHERHAM (S61 1AH)
Closes in 26 days (Monday 18 August 2025 at 11:59pm)
Posted on 22 July 2025
Contents
Summary
Working in a medium sized, local doctors practice. You will provide administration services at the surgery. Be part of a team providing an efficient reception and administrative service to colleagues, patients and visitors to the surgery.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
8am - 6pm Monday to Friday
No weekends or bank holidays
40 hours a week
- Start date
-
Saturday 30 August 2025
- Duration
-
1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcome patients and visitors in person or on the telephone, and answering or referring inquiries
- Optimise patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Ensure availability of treatment information by filing and retrieving patient records
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Protect patients’ rights by maintaining confidentiality of medical and personal information
- Maintain operations by following policies and procedures, reporting needed changes
- Contribute to team effort by accomplishing related results as needed
- To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
- Scanning and filing of documents
- Processing of emails
- Assisting the Practice Manager with day-to-day duties
Where you'll work
THE SURGERY
WOODSTOCK BOWER
1 KIMBERWORTH RD
ROTHERHAM
S61 1AH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RNN GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become a fully competent and successful administrator.
The Apprentice Standard you will be studying is Business Administration – Level 3
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). A full DBS check will be required for successful candidates.
About this employer
Woodstock Bower GP practice is based in Rotherham, providing healthcare services to the local community. Offering a wide range of health services, including medical advice, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services and more.
After this apprenticeship
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Ask a question
The contact for this apprenticeship is:
RNN GROUP
Lorraine
lorraine.savage@rnngroup.ac.uk
07713319356
The reference code for this apprenticeship is VAC1000333155.
Apply now
Closes in 26 days (Monday 18 August 2025 at 11:59pm)
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