Business Administrator Apprentice
COSMOS CARE LIMITED
FOLKESTONE (CT20 1JU)
Closes on Wednesday 27 August 2025
Posted on 23 July 2025
Contents
Summary
Expertise Homecare is offering an exciting opportunity for a Business Administrator Apprentice to join their team based in Folkestone. In this role, you'll support the smooth running of the office by overseeing invoicing and payroll, maintaining accurate records, and ensuring effective communication with colleagues, outside bodies and clients.
- Wage
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£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 9.00am - 5.00pm with 1/2 hour for lunch.
37 hours 30 minutes a week
- Start date
-
Wednesday 10 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Ensure that the office function is maintained in an efficient manner
- Implement, manage and problem solve any issues that arise
- Maintain invoicing, ensuring it is correct and up to date, whilst continuing to chase and reduce debt
- Maintain confidentiality at all times
- Comply with legal, CQC and Franchise requirements and quality standards
- Ensure company policies and procedures and industry standards and regulations are followed
- Assist in ensuring that all availability is maintained and kept up to date
- Work with your team to identify the most suitable need for each Customer
- Liaising with your colleagues to ensure that when taking on new packages, this is carried out in an efficient and timely manner and that information is distributed to the relevant people
- Keep abreast of regulatory changes in domiciliary care provision, ensuring that all polices are adjusted in line with HQ directive, local council code of conduct and Government regulations
- Portray a professional image - being the face of the Company and acting as our representative, promoting our good name
- Communicate regularly with customers, resolving queries and assisting with support as required
- Provide an enjoyable experience with Expertise Homecare Folkestone through clear communication, a cheerful attitude, by being polite and by being professional
- Ensure that our customers support is delivered on time regularly and they are informed of any delays or changes
- Recognise complaints from customers, customer representatives and employees, and ensure these are managed by the relevant personel
- Where necessary, assist in the recording, managing and resolving customer complaints, liaising with Registered Manager or their Deputy for support. Serious complaints will be managed and resolved by the Registered Manager/ Head of Operations
- Maintain thorough records for all telephone calls and correspondence, including incidents, accidents and safeguarding concerns
- Assist in the interview process for new candidates alongside a second person.
- Ensure that training activities that have been coordinated, instructions are given to those who are undertaking the training
- Participate in training courses as and when required
Where you'll work
The Workshop
32-40 Tontine Street
FOLKESTONE
FOLKESTONE
CT20 1JU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EKC GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
- Online monthly workshops, with two team building workshops held in person
- College trainer visits the workplace to assess every 6-8 weeks
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
About this employer
At Expertise Homecare we provide a wide variety of care services for people living in their own homes. Our team of approx. 200 care and support workers across Kent, are trained to meet a wide variety of needs. We tailor our care based on the specific needs of each of our customers ensuring a thorough and person-centred service.
After this apprenticeship
- A possibility of a full time position after completion
Ask a question
The contact for this apprenticeship is:
EKC GROUP
Eleanor Jarlett
eleanor.jarlett@ekcgroup.ac.uk
The reference code for this apprenticeship is VAC1000333130.
Apply now
Closes on Wednesday 27 August 2025
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