Admin Apprentice

HETA

Grimsby (DN41 8FJ)

Closes in 22 days (Monday 18 August 2025 at 11:59pm)

Posted on 22 July 2025

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Summary

HETA are seeking a highly motivated and organised Administration Apprentice to join their dynamic team. This is an exciting opportunity for a proactive individual to begin their career in administration while contributing to a high-performing training provider that supports engineering apprentices and adult learners across the region.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday to Thursday, 8.00am - 4:15pm. Friday, 8.00am - 4.00pm.

38 hours 45 minutes a week

Start date

Tuesday 19 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Tasks:

  • To administer the HETA adult training programmes; arranging dates, venues and quotations. Taking bookings and dealing with enquiries from training delegates, sending out training packs and joining instructions and ensuring arrangements for refreshments and any other requirements are dealt with prior, during and after the training has been delivered at all times adhering to the company quality procedures
  • To administer the HETA apprentice training programmes; from the initial outset of the recruitment process through to when the apprentice leaves the programme when they have successfully completed their apprenticeship. This is to include the organisation and coordination of the recruitment process at the individual centres, the coordination of the induction week, the tracking of the individual apprentices for attendance, behaviour and using the relevant reporting mechanisms as per HETA procedures

General Duties:

  • Effectively and efficiently answer telephone calls and direct them to their destination without delay. Dealing with visitors/learners to the centres, their queries, questions, problems and complaints in an efficient manner, always in a way that positively affects customer’s perception or call/visit experience of HETA
  • To effectively use a variety of software programmes to produce range of documents and databases, which includes logging information on to the Sage ACT database where required and maintaining detailed and accurate records
  • Provide communication systems by identifying organisational needs, evaluating options and ensuring HETA remains visible and contactable at all times to our external clients and customers
  • Complete special projects by organising and co-ordinating information and requirements. Planning, arranging and meeting schedules and monitoring results
  • Establish and maintain effective working relationships with management, co-workers, learners, companies and the general public. Communicate and liaise verbally and in writing between customer/suppliers/visitors/enquirers and staff, and interpret and respond clearly and effectively to spoken requests over the phone, or in person and to verbal and written instructions
  • Adhere to stated policies and procedures relating to health and safety, and quality management that apply to the role. Interpret instructions and issues arising, and then implement actions, according to administrative policies and procedures, i.e. customer complaints or course enquiries
  • Operate a variety of standard office machines, including PC, phone, fax, shredding machine and photocopier in the preparation of materials for use within the centre, to include training materials, marketing information, notices, and certification to include ordering and maintaining relevant office supplies for effectiveness of personal duties
  • Arrange and participate in meetings, team events, staff meetings, and open days/events. This includes the taking of minutes when requested by management
  • Arrange and organise (or assist with) events to promote HETA, HETA apprentices and HETA achievements, to include effective communication with all the stakeholders of the event ensuring all the relevant information is passed on and understood
  • Any other duties commensurate with this post that the Chief Executive deems important and suitable for the Company and the post holder after appropriate consultation with the post holder

Where you'll work

Pioneer Business Park
Newton Way, Stallingborough
Grimsby
DN41 8FJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Apprenticeship in Business Administration consisting of:

  • Level 3 Apprenticeship in Business Administration
  • Level 2 Functional Skills in Mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the apprenticeship. There will also be an end point assessment. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

The role will involve travelling to different sites, so a driver's licence is required.

About this employer

Humberside Engineering Training Association HETA is a rapidly expanding Group Training Association (GTA) with training centres in Hull, Stallingborough and Scunthorpe. HETA provide training to Level 3 & 4 engineering apprentices, higher education and upskilling courses for over 300 of our client companies. HETA are proud to work with some of the biggest names in engineering and manufacturing, working together we support the growth of engineering training locally, regionally and nationally.

After this apprenticeship

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000333129.

Apply now

Closes in 22 days (Monday 18 August 2025 at 11:59pm)

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