Customer Service and Account Manager Apprentice

STAR GROUP FM LTD

Nottingham (NG5 9RA)

Closes on Saturday 30 August 2025

Posted on 22 July 2025

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Summary

This is an exciting opportunity to join our team as an Account Manager. You'll learn how to manage relationships with customers and build long term relationships with the goal to keep clients as long as possible. Tasks may involve project management, strategic planning, sales support, product design, service application, logistics, and marketing.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
37.5 hours per week, which are flexible between the hours of 9am and 5pm. Exact hours to be discussed and confirmed at interview.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion
  • Communicates client needs and demands to employer company
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Identifies opportunities to grow business with existing clients
  • Coordinate with staff members working on the same account to ensure consistent service
  • Collaborates with sales team to reach prospective clients
  • Service multiple clients concurrently, often meeting deadlines
  • Keep records of client transactions

Where you'll work

Unit H5, Southglade Park, Cowlairs
Hucknall
Nottingham
NG5 9RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification, which will help start your career and give you an insight into the business's processes and procedures
  • Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
  • You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours

More training information

DBC Training is a multi-award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Team working
  • Initiative
  • Good telephone manner

Other requirements

You must have good IT skills with knowledge of MS Packages.

About this employer

At STAR FM, we deliver tailored rapid site deployment CCTV as well as facilities management solutions to safeguard your people, assets, and operations, no matter the scale.

https://starfmgroup.co.uk/ (opens in new tab)

Company benefits

Company pension. Modern workplace. Flexible working hours. On-going further training opportunities

After this apprenticeship

  • Full time customer service role/ account manager
  • Technical account manager
  • Field account manager
  • Controls manager

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000333127.

Apply now

Closes on Saturday 30 August 2025

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