Digital Support Engineer Apprentice

EARTHSENSE SYSTEMS LIMITED

LEICESTER (LE4 5SP)

Closes in 18 days (Friday 22 August 2025)

Posted on 4 August 2025

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Summary

We are looking for keen and capable digital support apprentice to join the small, focused team working to keep every EarthSense monitor running at its full capacity every day of the year.

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

 

Providing data, software and hardware, our tight-knit, dynamic team has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally.

You will get the chance to develop your technical skills and help us to improve and mature our support systems as you go. You’ll also work closely with our varied and global customer base – you’ll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America.

 

  • What You’ll Do
    Provide technical support for EarthSense’s Zephyr® air quality monitors directly to customers, by email and by phone.
  • Investigate, diagnose and solve technical problems and queries, resolving at first call if possible and working closely with senior engineers if necessary.
  • Log, track and manage customer requests and incidents in the internal support ticketing system, documenting technical issues in detail for later investigation.
  • Proactively monitor Zephyr fleet health using our dashboard, identifying, flagging, and resolving hardware and sensor faults in the field.
  • Manage Zephyr testing and logistics to ensure the smooth and timely delivery of quality-assured hardware to customers.
  • Empower customers by promoting EarthSense online resources and documentation and contributing to these resources where possible.

 

Who You Are
We’re looking for a driven, enthusiastic candidate with:

  • Self-motivation and a tenacity to succeed
  • An eye for detail, careful and diligent with fault diagnosis
  • A personable, customer-first approach
  • Comfortable in fast-paced and dynamic SME environment
  • An interest in technology and learning how things work

 

Key Skills, Experience and Qualifications Sought:

  • Excellent verbal and written communications.
  • Strong problem-solving and analytical skills
  • Competent in use of standard IT packages such as Microsoft Office.
  • Working knowledge of basic programming (desirable, not required)

Location: Leicester, LE4 5SP

Please note, this is an office based position and and the apprentice will be required to attend our offices 5 days per week. 

 

 

Where you'll work

92 CORPORATION ROAD
LEICESTER
LE4 5SP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DIGITAL NATIVE (UK) LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Apprenticeship Training to be provided:

You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications

You will work alongside our experienced Service Desk team and build your skills through a combination of:

  • 1-2-1 Coaching
  • Group activities
  • Online learning
  • Work based tasks

Requirements

Essential qualifications

GCSE in:

5 GCSE's including Maths and English (grade A*-C/9-4 (or equivalent))

Desirable qualifications

A Level in:

Computer Science, Maths, Science or similar (grade A - C)

BTEC in:

IT / Computing / Digital (grade Merit or Distinction)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable forecasting, enabling our customers to make decisions to improve air quality for the betterment of human health.

https://www.earthsense.co.uk/ (opens in new tab)

After this apprenticeship

  • Continued employment and career development

Ask a question

The contact for this apprenticeship is:

DIGITAL NATIVE (UK) LIMITED

The reference code for this apprenticeship is VAC1000333106.

Apply now

Closes in 18 days (Friday 22 August 2025)

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