Housing Regulation Officer Apprentice

Portsmouth City Council

Hampshire (PO1 2AL)

Closes on Sunday 24 August 2025

Posted on 22 July 2025

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Summary

Are you passionate about housing, regulation, and making a difference in your community? Portsmouth City Council is excited to offer an opportunity in housing regulation. Be part of a team dedicated to ensuring homes are safe, liveable, and healthy.

Wage

£25,652 a year

Check minimum wage rates (opens in new tab)

Training course
Regulatory compliance officer (level 4)
Hours
Monday - Friday, Shifts to be confirmed.

37 hours a week

Start date

Wednesday 1 October 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Housing Regulation Officer Apprentice, you will support landlords and tenants, ensuring their homes meet safety and health standards.

Key responsibilities:

  • Handle customer queries related to privately rented dwelling, including Houses in Multiple Occupation (HMO)
  • Support in conducting inspections and risk assessments for properties in the private rented sector
  • Support landlords and tenants to ensure compliance with legal obligations and maintain tenant welfare
  • Investigate complaints and carry out inspections
  • Provide advice and guidance to ensure regulatory compliance.
  • Support in taking enforcement action when required, including preparing for tribunal or court cases

Where you'll work

Civic Offices
Guildhall Square
Portsmouth
Hampshire
PO1 2AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CSA (SERVICES) LTD

Training course

Regulatory compliance officer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Plan and deliver compliance support services in line with business expectation
  • Carry out activities in line with their organisations regulatory outcomes - ensuring business prosperity and consumer/environmental protection
  • Work within the organisations policies and procedures and the law
  • Assess regulatory risks and use risk assessment to guide their activities and target resources
  • Gather, analyse, use and share data to inform risk assessment
  • Engage constructively with business and tailor their approach to businesses that they interact with
  • Take account of the provisions of statutory Codes in order to engage effectively with businesses
  • Plan their compliance support activities so as to deliver their responsibilities efficiently
  • Work as part of a team building and maintaining good working relationships with both business and regulator stakeholders
  • Make appropriate intervention choices to have the greatest impact on supporting compliance
  • Take a proportionate approach to intervention choice
  • Work effectively with other organisations
  • Prepare appropriately for checks on compliance
  • Conduct interventions in a proportionate manner
  • Be responsive to the circumstances encountered
  • Make informed assessments of compliance and risk
  • Follow-up on checks on compliance in an appropriate manner
  • Promote the importance of compliance, and their organisations role in supporting compliance
  • Provide information and guidance that is needed by businesses and/or those they regulate
  • Provide the tailored advice that is needed by businesses where appropriate
  • Communicate effectively with businesses that have failed to comply
  • Work with partner organisations to support proportionate, risk based responses to non- compliance
  • Conduct thorough investigations of non-compliance and allegations of non-compliance
  • Take actions to deal with non- compliance using a wide range of interventions including advice and guidance, formal letters and notices. Where necessary impose sanctions
  • Provide appropriate support for those adversely affected by non-compliance
  • Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available and using and sharing it appropriately
  • Monitor and report on their activities and performance
  • Evaluate their activities in relation to their regulatory objectives and their organisations strategic priorities
  • Use IT systems to manage, share and store information in accordance with data protection requirements where appropriate
  • Use digital technologies to communicate with and support partner organisations and regulated entities
  • Use digital competencies to support the regulation of online markets

Training schedule

Regulatory Compliance Officer Level 4 (Higher national certificate) Apprenticeship Standard:

  • The Credit Services Association (CSA) blended - learning delivery
  • Flexible combination of online group workshops, e-learning, structured workplace learning, tutorials, and mini projects

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/ 4 or higher)
  • Maths (grade C/ 4 or higher)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Non judgemental

About this employer

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

https://careers.portsmouth.gov.uk/ (opens in new tab)

Company benefits

• Up to 31 days annual leave per year + bank holidays. • Flexible/hybrid working. • Retail discounts. • Access to Employee Assistance Program (EAP) and wellbeing support. • Business travel support and initiatives.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • To move into a permanment postion with the Private Sector Housing Service 

Ask a question

The contact for this apprenticeship is:

CSA (SERVICES) LTD

The reference code for this apprenticeship is VAC1000333048.

Apply now

Closes on Sunday 24 August 2025

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