Business Apprenticeship

On Call Security

WEST MIDLANDS (WV10 9QB)

Closes in 16 days (Monday 11 August 2025 at 11:59pm)

Posted on 25 July 2025

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Summary

We are seeking a proactive and detail-oriented Administrative Assistant to support the smooth and efficient running of our office operations. This role involves a wide range of administrative responsibilities, from maintaining databases and managing correspondence to supporting project planning and customer service.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday-Friday between 9.00am - 5.00pm.

37 hours a week

Start date

Monday 18 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Update and maintain company databases with accurate information.
  • Use supplier systems to input and manage customer data.
    Operate remote servicing software for customers’ alarm systems and distribute service reports.
  • Handle incoming and outgoing correspondence via post and email.
  • Provide front-line support by answering calls, directing enquiries, and liaising with staff across departments and management levels.
  • Assist with the planning, organisation, and execution of projects.
  • Build and maintain positive, professional relationships with customers and colleagues.
  • Identify and help resolve issues related to office processes and communications.
  • Recommend and implement improvements to enhance administrative efficiency.
  • Use Microsoft Office applications, including Word and Excel, to support day-to-day tasks.
  • Take on additional administrative duties as required, demonstrating flexibility and a team-oriented approach.

Where you'll work

UNIT 28
FALLINGS PARK INDUSTRIAL EST
WOLVERHAMPTON
WEST MIDLANDS
WV10 9QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF WOLVERHAMPTON COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C (4-9))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills

About this employer

After years of professional security experience, we founded The On Call Group to help business owners and teams make their operations more streamlined whilst giving access to a large network of security consultants and technical system engineers all over the UK.

After this apprenticeship

There may be an opportunity for a full-time role after successful completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

CITY OF WOLVERHAMPTON COLLEGE

Sophie Powell

The reference code for this apprenticeship is VAC1000333034.

Apply now

Closes in 16 days (Monday 11 August 2025 at 11:59pm)

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