ICT Apprentice

MATHIAS & SONS LTD

AVONMOUTH (BS11 9DB)

Closes in 28 days (Friday 22 August 2025 at 11:59pm)

Posted on 22 July 2025

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Summary

An exciting opportunity is available for an enthusiastic individual to join our organisation as an Information Communication Technician (ICT) Level 3 Apprentice. This role is ideal for someone passionate about IT, eager to develop technical skills, and ready to support the digital operations of a growing business.

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday between 9:00am - 5:30pm.

37 hours 30 minutes a week

Start date

Monday 25 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
  • Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
  • Support the management and deployment of operating systems and application software
  • Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
  • Assist with cyber security tasks and participating in IT security awareness initiatives
  • Handle data backup and recovery procedures
  • Create and update technical documentation and user guides
  • Deliver excellent customer service both in-person and remotely
  • Collaborate with IT colleagues and other departments to solve problems and improve services

Required Skills & Qualities

  • Strong interest in technology and IT support
  • Excellent problem-solving skills and attention to detail
  • Willingness to learn and adapt to new technologies
  • Ability to work independently and as part of a team
  • Organisational skills and ability to prioritise workload
  • Effective verbal and written communication skills

Desirable (not essential)

  • Basic knowledge of Windows
  • Understanding of basic networking principles
  • Familiarity with Microsoft Office suite

Where you'll work

UNIT 11
AVON RIVERSIDE ESTATE
VICTORIA ROAD
AVONMOUTH
BS11 9DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 Information communications technician qualification

More training information

There will be opportunities to get involved in software development to solve problems and increase business efficiency, and understand the importance of data within an organisation.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 +)
  • Maths (grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Passion for ICT
  • Hardware and software
  • Hard-working
  • Motivated
  • Microsoft

About this employer

Mathias & Sons is a 4th generation, fast growing, family run business. We currently employ 50 staff, and supply all forms of branded clothing including uniform, workwear and PPE. Our key pillars are Innovation, Sustainability & We have a large customer base, both locally and nationally, including several high-profile blue-chip clients inc SKY, Virgin Media & Heineken. Working in a small business will give a unique opportunity to be involved in a wide range of activities beyond IT hardware, including software development and data. Mathias’ IT department is run by one person who has been with the business for over 20 years, and has incredible knowledge and experience of hardware, software development and our business. We want to impart this knowledge and experience on to the correct candidate, to enable the IT department to drive automations and efficiency gains over the coming years. They will get an incredible opportunity to learn a wide array of subject matters from someone vastly experienced and be part of a the organisation long after the completion of the apprenticeship.

http://www.mathiasandsons.com (opens in new tab)

After this apprenticeship

  • Career progression opportunities
  • Possibility to secure a full-time position after successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

Hello@justit.co.uk

The reference code for this apprenticeship is VAC1000332964.

Apply now

Closes in 28 days (Friday 22 August 2025 at 11:59pm)

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