Travel Consultant Apprentice
AURIA TRAVEL LIMITED
Leicestershire (LE65 1AG)
Closes in 23 days (Monday 18 August 2025 at 11:59pm)
Posted on 24 July 2025
Contents
Summary
Looking to start a career in travel? Auria Travel is seeking a driven, enthusiastic individual with a passion for travel to join us as an Apprentice Travel Consultant. Full training provided to build your knowledge of travel products and services. Join a friendly, fast-paced team focused on targets and delivering excellent customer service.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed. https://www.gov.uk/national-minimum-wage-rates
- Training course
- Travel consultant (level 3)
- Hours
-
Monday to Saturday, 9.00am - 5.30pm (including a 1-hour unpaid lunch break).
The role operates on a rota basis covering 5 days per week, including weekends.
37 hours 30 minutes a week
- Start date
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Monday 25 August 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Provide professional and personalised travel advice to customers in line with their requirements
- Convert enquiries into confirmed bookings, ensuring accuracy in pricing, documentation and after-sales service
- Meet or exceed individual and team-based sales and performance targets
- Maintain in-depth knowledge of travel products, destinations, and suppliers, including dynamic packaging options and cruise
- Handle customer communications (face-to-face, phone, email and digital) in a courteous and professional manner
- Support the day-to-day operational activities of the retail store, including visual merchandising, stock control, and cleanliness
- Use internal and supplier systems to search, quote, and confirm bookings accurately and efficiently
- Ensure compliance with all relevant policies, including data protection, financial handling, and booking terms
- Build rapport with customers to encourage repeat business and customer loyalty
- Complete all booking administration tasks for the store and online bookings as required
- Assist in marketing and promotional activities to support business growth and visibility
Where you'll work
47 Market Street
Ashby De La Zouch
Leicestershire
LE65 1AG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
- This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
- Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
- Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience
- You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
- Learning first hand from training specialists and peers you can become a fully-fledged Travel Consultant in a little over a 12-month period
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Geography
Other requirements
• Availability to work a shift pattern including weekend days
About this employer
Welcome to Auria Travel – your independent travel agency. Whether you're dreaming of white-sand beaches, iconic cities, or a cruise adventure, we’re here to make it happen. With friendly high street stores and a modern online booking platform, you can plan your perfect getaway however it suits you. At Auria Travel, we offer expert advice, personal service, and the care you only get from people who love travel. Our experienced team is here to help with everything from weekend breaks to once-in-a-lifetime escapes.
https://www.auriatravel.com/ (opens in new tab)
Company benefits
22 days holiday plus Bank Holidays and your Birthday off
After this apprenticeship
- Upon successful completion of the Level 3 Travel Consultant apprenticeship, you may have the opportunity to progress to a further qualification to enhance your skills
- Next steps will be discussed during your one-to-one meetings
Ask a question
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
A S Training
info@as-training.co.uk
The reference code for this apprenticeship is VAC1000332963.
Apply now
Closes in 23 days (Monday 18 August 2025 at 11:59pm)
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