Travel Consultant Apprentice (Salary £9.50/hour)
TRAVELCO LTD
Hatfield (AL9 5EH)
Closes on Friday 29 August 2025
Posted on 22 July 2025
Contents
Summary
An incredible apprenticeship opportunity where you will train to become a professional tour operator sales agent. In this exciting role there is an opportunity to learn how to build and price a packaged holiday with fights, train journeys and accommodation.
- Wage
-
£18,525 a year
- Training course
- Travel consultant (level 3)
- Hours
-
Monday to Friday from 8:30am to 5:00pm.
37 hours 30 minutes a week
- Start date
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Monday 8 September 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include:
- Learn how to book and cost all parts of a holiday through in house and third-party systems
- Learn how to communicate details of the holiday to customers via email and phone
- Learning the geography of Switzerland to make recommendations to customers
- Helping with booking administration, data loading and following up requests with hotels and other travel suppliers
Company Benefits:
- 23 Paid holidays per year plus bank holidays
- Pleasant working environment
- Free access to Hatfield House
- Discounted holidays/ travel
- Sessional parties
- Yearly incentive programme
Where you'll work
13 Arm And Sword Lane
Hatfield
AL9 5EH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
Travel Consultant Level 3 apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
About this employer
Tailor Made tour operator providing holidays to Switzerland, ski in the Winter lakes and mountains in the Summer. Small team of 8 office based and 2 homeworkers with recent new offices being acquired near to Hatfield Country House.
After this apprenticeship
To become a fully qualified tailor-made tour consultant.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
sabina.adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC1000332962.
Apply now
Closes on Friday 29 August 2025
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