HR Support Assistant - Apprentice

Food Standards Agency

York (YO1 7PR)

Closes in 12 days (Monday 4 August 2025)

Posted on 22 July 2025

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Summary

The Food Standards Agency (FSA) is offering an exciting opportunity to join us as our HR Support Assistant (Apprentice). This 21-month apprenticeship (which will convert to a permanent contract subject to successful completion of the End Point Assessment) combines practical experience with academic learning.

Wage

£23,583 a year

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday - Friday, Shifts to be confirmed.

37 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As our HR Support Assistant (Apprentice), you’ll provide essential support across the organisation, including:

  • First point of contact for people operations queries.
  • General administrative duties to ensure efficient organisation of the team and delivery of HR services
  • Maintaining accurate employee records and update the HR system in a timely manner
  • Responding to general HR queries and escalate when necessary
  • Provide administrative support for HR projects and activities
  • Developing positive working relationships with internal and external stakeholders, including internal HR colleagues
  • Processing of reward and recognition payments and long service awards on a monthly basis
  • Supporting continuous improvement initiatives
  • Developing knowledge and experience across the HR spectrum, including professional development through achieving the Level 3 Apprenticeship

Where you'll work

Foss House
Peasholme Green
York
YO1 7PR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

HR Support Level 3 Apprenticeship Standard

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental

Other requirements

Full details can be found in our advert on Civil Service Jobs

About this employer

Established in 2000 following several high-profile outbreaks of foodborne illness, the Food Standards Agency (FSA) is the independent government department working to protect public health and consumers’ wider interests in relation to food in England, Wales and Northern Ireland. Our mission is food we can trust.

https://www.food.gov.uk/ (opens in new tab)

Company benefits

Full details of the benefits of working for the FSA / Civil Service can be found in our advert and Candidate Pack on Civil Service Jobs.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • This 21-month apprenticeship will convert to a permanent contract subject to successful completion of the End Point Assessment

Ask a question

The contact for this apprenticeship is:

MBKB LTD

The reference code for this apprenticeship is VAC1000332954.

Apply now

Closes in 12 days (Monday 4 August 2025)

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