Apprentice Patient Services Executive

CARE FERTILITY GROUP LIMITED

Northampton (NN1 5BT)

Closes on Sunday 31 August 2025

Posted on 29 July 2025

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Summary

The apprentice will work within our Patient Services Team and gain knowledge of all aspects of the role including telephone handling, all administration roles and reception duties. There will be close contact with our patients and all other teams within our clinic including our Nursing and Embryology teams.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
37.5 hours per week, over 5-days per week Monday - Friday, working hours TBC

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Inputting patient demographics into our electronic system
  • Making appointments
  • Entering referrals onto CIS (our electronic patient records system)
  • Input and update the nurse's rota electronically
  • Cover reception as needed
  • Liaise with other team members and other departments within the clinic as needed and also across the organisation 

Where you'll work

67 The Avenue
Cliftonville
Northampton
NN1 5BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHAMPTON COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3
  • 1-day per month to take place at Northampton College

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Presentation skills
  • Administrative skills

Other requirements

This post is subject to an enhanced DBS check.

About this employer

We’re Care Fertility, the largest private provider of IVF and fertility treatment in the UK. We have 18 Clinics within the UK, as well as Clinics in Dublin, USA and Spain. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment. We are leading the future of fertility healthcare and we help our patients through the most innovative science supported by exceptional and intuitive digital experience. We don’t just care, we are Care.

After this apprenticeship

May lead to a permanent position within our Patient Services Team.

Ask a question

The contact for this apprenticeship is:

NORTHAMPTON COLLEGE

The reference code for this apprenticeship is VAC1000332924.

Apply now

Closes on Sunday 31 August 2025

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