Regulatory Compliance Apprentice (Environmental Health)

Ashford Borough Council

Ashford (TN23 1HU)

Closes in 11 days (Wednesday 6 August 2025 at 11:59pm)

Posted on 23 July 2025

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Summary

To work within a defined area of the Environmental Health service area (Food and Safety, Private Sector Housing, Licencing, or Environmental Protection) delivering the councils statutory and discretionary responsibilities.

Wage

£23,700 a year

Check minimum wage rates (opens in new tab)

From £23,700 to £24,042 per annum

Training course
Regulatory compliance officer (level 4)
Hours
Monday to Friday between 9am to 5pm.

37 hours a week

Start date

Monday 15 September 2025

Duration

1 year 8 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with relevant Environmental Health complaints and requests for service from residents, visitors and other businesses and investigating them in line with local practice, good practice guidance, statutory guidance, and relevant legislation.
  • Liaising with internal departments and external agencies where case referrals are necessary.
  • Working with businesses and others to provide information, guidance and advice to help them comply with relevant legislation and achieve compliance.
  • Inspecting, auditing, and monitoring compliance in relation to the varying Acts and Regulations which apply to the defined area of Environmental Health, including assessing the risks/hazards to public health, safety, or of nuisance presented by non-compliance.
  • To make written recommendations/reports and provide the supporting intelligence and evidence for Officers in relation to suspected non-compliances and offences
  • Collecting and analysing data to build a picture of compliance, to allow the targeting of resources and enforcement.
  • To plan, organise and prioritise own workload, completing weekly schedules and co-ordinating tasks with team members.
  • Managing relationships with businesses and other stakeholders, and providing good customer service
  • To assist in developing policies, procedures and good practice guidance.
  • To maintain the case management system and run accurate reports, using and understanding the Arcus Salesforce system.
  • To update web pages and liaise with the communications team as necessary
  • To attend meetings as and when requested in line with the relevant Environmental Health team.
  • To support the work of colleagues within the wider service, including undertaking administrative tasks, visits, etc.

Where you'll work

International House
Dover Place
Ashford
TN23 1HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CSA (SERVICES) LTD

Training course

Regulatory compliance officer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Plan and deliver compliance support services in line with business expectation
  • Carry out activities in line with their organisations regulatory outcomes - ensuring business prosperity and consumer/environmental protection
  • Work within the organisations policies and procedures and the law
  • Assess regulatory risks and use risk assessment to guide their activities and target resources
  • Gather, analyse, use and share data to inform risk assessment
  • Engage constructively with business and tailor their approach to businesses that they interact with
  • Take account of the provisions of statutory Codes in order to engage effectively with businesses
  • Plan their compliance support activities so as to deliver their responsibilities efficiently
  • Work as part of a team building and maintaining good working relationships with both business and regulator stakeholders
  • Make appropriate intervention choices to have the greatest impact on supporting compliance
  • Take a proportionate approach to intervention choice
  • Work effectively with other organisations
  • Prepare appropriately for checks on compliance
  • Conduct interventions in a proportionate manner
  • Be responsive to the circumstances encountered
  • Make informed assessments of compliance and risk
  • Follow-up on checks on compliance in an appropriate manner
  • Promote the importance of compliance, and their organisations role in supporting compliance
  • Provide information and guidance that is needed by businesses and/or those they regulate
  • Provide the tailored advice that is needed by businesses where appropriate
  • Communicate effectively with businesses that have failed to comply
  • Work with partner organisations to support proportionate, risk based responses to non- compliance
  • Conduct thorough investigations of non-compliance and allegations of non-compliance
  • Take actions to deal with non- compliance using a wide range of interventions including advice and guidance, formal letters and notices. Where necessary impose sanctions
  • Provide appropriate support for those adversely affected by non-compliance
  • Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available and using and sharing it appropriately
  • Monitor and report on their activities and performance
  • Evaluate their activities in relation to their regulatory objectives and their organisations strategic priorities
  • Use IT systems to manage, share and store information in accordance with data protection requirements where appropriate
  • Use digital technologies to communicate with and support partner organisations and regulated entities
  • Use digital competencies to support the regulation of online markets

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)
  • Science (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Telephone skills
  • Interpersonal skills
  • UK driving license

About this employer

Ashford Borough Council is a local authority which provides services to residents in Ashford, Tenterden and a large network of surrounding villages. Our services include keeping the streets clean and collecting rubbish, renting out social housing (council houses and flats), providing leisure facilities and play areas and processing council tax and housing benefits. We deal with local planning applications for everything from a conservatory to major developments, and if you are buying a home in the borough we can provide you with a comprehensive land search service. We issue licenses for taxis and licensed premises, look after parks and open spaces, and parking around the borough.

https://www.ashford.gov.uk (opens in new tab)

Company benefits

We offer an excellent salary-linked pension scheme, generous annual leave with flexi time, free life insurance, a supportive relocation package and opportunities for training and development.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is a temporary role in the council, so after completing our apprenticeship in Regulatory Compliance within Environmental Health, career progression can follow several paths depending on the individual's interests, qualifications, and experience. Here's a breakdown of typical routes and opportunities:

Regulatory Compliance Officer (Level 4) roles: This is often the first formal role after completing the apprenticeship. This is around ensuring businesses and individuals comply with relevant laws and regulations in areas like food safety, housing standards, licencing, or environmental protection.

Environmental Health Technician roles or Officer – these roles support Environmental Health Practitioners (EHPs) in inspections and enforcement.

Here is a list of sectors you can work in:

  • Local government (councils and regulatory bodies)
  • Public health agencies
  • Environmental consultancies
  • Housing associations
  • Private sector compliance teams

Further Education & Qualifications

Environmental Health Practitioner (Integrated Degree Apprenticeship) is a work-based learning programme that leads to full EHP status.

NEBOSH / IOSH Certifications - Widely recognised in health and safety careers.

Specialist Courses -In areas like food safety auditing, housing law, or environmental protection.

Ask a question

The contact for this apprenticeship is:

CSA (SERVICES) LTD

Trevor Ford

trevor.ford@ashford.gov.uk

01233 330205

The reference code for this apprenticeship is VAC1000332921.

Apply now

Closes in 11 days (Wednesday 6 August 2025 at 11:59pm)

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