Apprentice Payroll Administrator
Equal Lives
St Vedast House St Vedast Street Norwich (NR1 1BT)
Closes in 31 days (Friday 22 August 2025)
Posted on 21 July 2025
Contents
Summary
Swarm is working with Equal Lives in their search for two Level 3 Payroll Administrator Apprentices. This apprenticeship offers an opportunity to gain a diverse range of valuable skills that will help build a successful career. If you're interested in payroll and want to make an impact with your work, this role is perfect for you.
- Wage
-
£23,492.40 a year
- Training course
- Payroll administrator (level 3)
- Hours
-
Core working hours will be 37 hours per week from 8:30am to 4:30pm, Monday to Friday. This role is office-based.
37 hours a week
- Start date
-
Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Processing timesheets and other records to obtain accurate data for processing payroll
- Distributing payslips and other payroll information to individuals and their employees
- Responding to queries from customers via email or telephone regarding their payroll, with high-quality customer service and promptly
- Processing of bank reconciliations within agreed time scales
- Processing HMRC returns and other employment and payroll-related documents on behalf of individuals and calculating payments due
- Maintaining comprehensive and up-to-date payroll files, case management logs, lists and other records
- Processing payments, such as HMRC liability, as required
- Calculating payments and deductions to be made to employees, including basic pay, holiday pay, SSP, SMP and Nest pensions
- Supporting the payroll and finance Manager and team in the development and implementation of finance-related policies and procedures, to support and develop their financial systems and ensure legal compliance
Where you'll work
St Vedast House St Vedast Street Norwich
NR1 1BT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SWARM APPRENTICESHIPS C.I.C
Training course
Payroll administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
Training schedule
More training information
Training will be with Swarm Training, a national provider of apprenticeships throughout the UK. The successful candidate will work towards the Level 3 Payroll qualification, this apprenticeship will take 12-18 months to complete with assessments.
The apprentice is required to complete a minimum of 6 hours per week during working hours, working towards achieving the qualification. A tutor will conduct training sessions once a month, where the apprentice will be allocated tasks to be completed during working hours.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
About this employer
Equal Lives is a disability rights organisation based in Norfolk and Suffolk. They exist to support people of any age who face disabling barriers and are dedicated to making their voices heard. Equal Lives is a user-led organisation (ULO), meaning they are led by people who access care and support services themselves - with a strong majority of their board identifying as disabled. They believe in supporting people to empower themselves to live independent lives. And do this through valuable services including Information & Advice, Advocacy, Shopmobility and Campaigning.
https://www.equallives.org.uk/ (opens in new tab)
Company benefits
28 days of paid holiday, plus bank holidays, Hourly rate of £12.21, Opportunities for deeper involvement in both team collaboration and the business side.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
After successful completion of the apprenticeship, there is a possible full-time position available for the right candidate depending on company funding and apprentice performance.
Ask a question
The contact for this apprenticeship is:
SWARM APPRENTICESHIPS C.I.C
Sophie Duffy
Sophie.d@swarmgroup.org.uk
The reference code for this apprenticeship is VAC1000332905.
Apply now
Closes in 31 days (Friday 22 August 2025)
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