Business Administration Apprentice

FENCING AND CONSTRUCTION TRAINING LIMITED

Weights Lane (B97 6RG)

Closes on Monday 25 August 2025

Posted on 21 July 2025

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Summary

This exciting office-based apprenticeship offers a mix of admin and customer service duties, including handling enquiries, booking training courses, managing diaries, preparing materials, and sending certificates. A great opportunity to develop communication, organisation, IT skills, and gain hands-on office experience!

• Wage:

  £14,918.80 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  The company will provide regular pay reviews, based on performance.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9am to 5pm

  37 hours 30 minutes a week

• Start date:

  Monday 1 September 2025

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

• Answering and directing telephone calls
• Logging and managing details of customer enquiries
• Responding to customer queries via phone and email
• Sending professional emails and letters
• Arranging and booking training courses
• Scheduling meeting and training rooms
• Organising refreshments for training sessions
• Preparing and sending out training certificates
• Managing diaries and calendars
• Preparing and printing training materials
• Setting up training room layouts
• Photocopying, filing, and scanning documents
• Providing general administrative support to the team
• Assisting with other office tasks as needed

Where you'll work

Unit 51, Weights Bus Park,
Weights Lane
B97 6RG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Business Administration

Requirements

Essential qualifications

GCSE or equivalent in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• Driving License
• Flexible
• Initiative
• IT skills
• Organisation skills
• Problem solving skills
• Team working

Other requirements

Have you considered the suitability of the location, wages, hours prior to applying for this apprenticeship role?

About this employer

Fencing and Construction Training Ltd (FaCT) is the UK’s largest specialist fencing training provider, offering industry-recognised, high-quality training across multiple sectors including highways, landscaping, construction, manufacturing, and engineering. Established in 2010, FaCT has successfully trained thousands of individuals and supported hundreds of businesses in gaining essential qualifications, skill cards, and certifications. With a team of experienced trainers and assessors, FaCT delivers informative, practical, and compliant training tailored to meet business and industry needs. The company operates from its head office and CITB-approved training centre in Birmingham, alongside a dedicated vocational and VRS practical training site in Redditch. FaCT is fully accredited by Lantra Awards and CITB, ensuring all training meets nationally approved standards. Their integrated facilities allow delegates to complete health & safety touch screen tests on the same day as their training, providing a time-efficient, cost-effective solution for employers and learners alike.

After this apprenticeship

• There is strong potential for progression within the company upon successful completion of the apprenticeship
• This could include a permanent position with opportunities to take on more responsibility and grow within a supportive, well-established team

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000332737.

Apply now

Closes on Monday 25 August 2025

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