IT SUPPORT APPRENTICE
APOLLO TECHNOLOGY SOLUTIONS LTD
Bath (BA3 3FX)
Closes in 30 days (Thursday 21 August 2025 at 11:59pm)
Posted on 21 July 2025
Contents
Summary
As an IT Support Field Engineer Apprentice, you will gain hands-on experience delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills.
- Wage
-
£18,000 a year
Check minimum wage rates (opens in new tab)
£18K-£20K
- Training course
- Information communications technician (level 3)
- Hours
-
Between 8.30am-5.00pm, Monday to Friday.
37 hours 30 minutes a week
- Start date
-
Tuesday 26 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main role / Responsibilities [will include but not be limited to]:
- Travel to schools and business customer sites to provide on-site IT support.
- This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well!
- Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment.
- Respond to support tickets and escalate complex issues to senior engineers when needed.
- Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office 365, antivirus, school MIS systems).
- Help maintain IT asset inventories and documentation on-site.
- Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools.
- Maintain a high level of professionalism and customer service at all times.
- Learn from experienced engineers and participate in relevant training and certification programmes.
Desirable Skills:
- Professionalism.
- Customer service.
- Good hygiene.
- Punctuality.
Personal Qualities:
- Friendly & professional.
- Adaptable.
- Great communication skills.
- Great presentation skills.
Where you'll work
1 -2 Ludlow Court
Frome Road
Radstock
Bath
BA3 3FX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 Information communications technician qualification.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
About this employer
We're dedicated to empowering businesses, schools and individuals alike with the tools they need to thrive in an ever-evolving digital landscape. From bespoke IT Support to state-of-the-art IT Solutions services, our mission is to transcend boundaries and catalyse progress. At Apollo Technology, we don't just embrace change; we drive it. Join us on a journey of innovation, where possibilities are limitless and the future is within reach.
Company benefits
Company Car. Free parking.
After this apprenticeship
The apprentice will be considered as a real team member, and they will be able to make a real impact in the company's growth in terms of IT. After completion of the apprenticeship, the apprentice will be offered a permanent position if they are the right fit for each other.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC1000332736.
Apply now
Closes in 30 days (Thursday 21 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.