Learning and Development Apprentice
Colchester City Council
Essex (CO3 3WG)
Closes in 11 days (Sunday 3 August 2025)
Posted on 21 July 2025
Contents
Summary
To provide an efficient, effective and customer focussed Learning and Development Support Service which includes the support of all People projects including Fit for Future Programme, the People Strategy, Learning and Development, Apprentice Programme, Wellbeing, Coaching and Mentoring and Learning Management System.
- Wage
-
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
- Training course
- Learning and development practitioner (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
37 hours a week
- Start date
-
Monday 15 September 2025
- Duration
-
1 year 8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Principal Accountabilities
- Provide administrative support for the Council’s Learning and Development programme including liaison with internal and external facilitators, trainers and HR Advisors, room bookings, photocopying of training materials, preparation of presentations, feedback collated, and records kept.
- Provide administrative support to the wider People team on diary management, the requisition and purchasing of goods and services, job evaluations, projects, Human Resources, learning and development and employee relations cases.
- Work as a team to identify and implement improvements in service delivery and develop processes and procedures that promote self-service and are efficient, effective and customer friendly. Support the delivery of any training to staff relating to these improvements.
- Support the implementation and delivery of a digital learning management system to meet the needs of Colchester City Council, Colchester Borough Homes, and our commercial companies, Colchester Commercial Holdings Ltd to enable accurate training records to be held for all staff which will feed into the wider Learning and Development workforce plan.
- Support the delivery of the Council’s Apprenticeship programme to enable us to attract applicants externally and support the development of internal staff and succession planning.
- Provide administrative support with our Mentoring and Coaching scheme to ensure relevant training is undertaken and suitable matches are made.
- Provide project support on wider People projects as well as meeting facilitation support for the various People meetings including UNISON, Speak Up Now, Wellbeing Champions and employment relations meetings (disputes and conflict resolution including grievances, disciplinary hearings, capability, and ill-health capability hearings) to ensure accurate records are produced.
- Support the planning and facilitation of Council wide events including Employee Celebration event, Long Service Awards, the Council’s recognition scheme and Wellbeing. Working with our other Council Apprentices to lead the organisation and running of the annual National Apprenticeship Week event.
- Be proactive and passionate about customer service and aim to deliver a quality service that is right first time and ensure that the services deliver in a way which always treats customers equally and is adaptive and sensitive to the needs of all customer groups.
- Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner – safely and securely and in accordance with agreed internal procedures and statutory responsibilities.
Where you'll work
Rowan House
33 Sheepen Road
Colchester
Essex
CO3 3WG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Learning and development practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Identification of training/learning needs: Identify and analyse learning needs: establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation. This may include the needs of the staff impacted by the move to a net carbon zero economy by 2050 and the requirements for a just transition.
- Identification of training/learning needs: Use sound questioning and active listening skills to understand requirements and establish root causes i.e. establishing that it really is a learning/training need, before developing L&D solutions.
- Identification of training/learning needs: Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.
- Identification of training/learning needs: Use effective analytical skills to seek out and analyse information.
- Identification of training/learning needs: Take ownership through to resolution, escalating complex situations as appropriate
- Training/Learning design: Design, construct and structure training / learning resources to meet a variety of needs, which will include:
- Training/Learning design: Research of delivery options and resources including digital / online / blended solutions (including identifying existing resources)
- Training/Learning design: Planning programmes / sessions / modules
- Training/Learning design: Selecting appropriate delivery methods
- Training/Learning design: Designing creative, engaging, appropriate, and inclusive learning activities (could be e-learning, digital collaboration, group sessions, blended etc.)
- Training/Learning design: Developing materials and resources to support learning.
- Training/Learning delivery: Confidently engage all learners in structured learner-centered training, primarily of ‘content-driven’ training resources.
- Training/Learning delivery: Plan, organise and prepare for a training/learning event/intervention in a timely fashion
- Training/Learning delivery: Interact with learners of varying abilities, using a broad range of techniques and carefully planned and executed questioning techniques.
- Training/Learning delivery: Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate.
- Training/Learning delivery: Monitor a learner’s progress and deliver motivational and developmental feedback.
- Training/Learning delivery: Manage participation, attitudes and behaviours to reach learning objectives.
- Training/Learning delivery: Use effective coaching skills to enable learners to achieve learning objectives.
- Evaluation: Evaluate the impact of learning solutions - measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.
- Evaluation: Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.
- Evaluation: Apply techniques to analyse the impact of training from learners’ experience.
- Communication and Interpersonal: Communicate and influence through a range of media e.g. phone, face-to-face, email, online / virtual, adapting their style to their audience.
- Communication and Interpersonal: Build trust and sound relationships with customers/learners/colleagues.
- Communication and Interpersonal: Handle conflict and sensitive situations professionally and confidentially.
- Teamwork and Collaboration: Consistently support colleagues / collaborate within the team and L&D to achieve results.
- Teamwork and Collaboration: Build and maintain strong working relationships with others in the L&D team, HR and the wider business as required.
Training schedule
You will achieve your Learning and Development Practitioner, Level 3.
A 100% tailored training and assessment program will be delivered to support you throughout your apprenticeship, (18-20 months including endpoint assessment) topics covered include:
- Technical expertise Business and Commercial Understanding
- The L&D function
- Management Information and technology
- Identification of training a learning needs
- Designing and delivery of Training and learning programmes
- Evaluation
- Communication and Interpersonal skills
- Teamwork and collaborations
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
The role will require the applicant to attend careers events at schools, colleges and universities which may be in the evenings. We are a very small and very busy team. The ability to multi-task is crucial as well as the ability to prioritise. Being able to change from one job to another at short notice.
About this employer
Colchester City Council is a dynamic local authority committed to delivering high-quality services and support to the residents, businesses, and communities of Colchester. It plays a vital role in shaping the city’s future through initiatives in housing, environmental sustainability, economic development, and community wellbeing. The Council also oversees a range of commercial ventures through its companies—Colchester Commercial Holdings and Amphora Trading, —offering diverse career opportunities. With a strong focus on inclusivity, innovation, and public service, Colchester City Council provides a collaborative and forward-thinking environment for those looking to make a meaningful impact in local government
After this apprenticeship
Unable to confirm due to Local Government Review.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
nicki@mbkbgroup.com
The reference code for this apprenticeship is VAC1000332692.
Apply now
Closes in 11 days (Sunday 3 August 2025)
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