Apprentice Workforce Assistant - Onboarding

Warwickshire County Council

Warwick (CV34 4RL)

Closes in 15 days (Thursday 7 August 2025)

Posted on 21 July 2025

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Summary

Ready to make a real impact in HR? Join Warwickshire County Council’s Onboarding Team and be the friendly face that helps new colleagues feel right at home. From day one, you’ll shape their experience, coordinating key tasks, creating a warm welcome, and setting them up for success.

• Wage:

  £19,306.07 a year

  Check minimum wage rates (opens in new tab)

  Pay will progress after 12 months in post to the national minimum wage of the apprentice, depending on the age of the apprentice.

• Training course: HR support (level 3)
• Hours: Monday to Friday, hours are flexible between 8:00am and 5:30p.m.

  30 hours a week

• Start date:

  Monday 1 September 2025

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Day-to-day planning of operational tasks to ensure delivery in line with relevant Service Level Agreements and guidelines
• Work collaboratively with the team to meet the outcomes of the service delivery plan
• Develop and maintain good working relationships with our range of key stakeholders, including statutory partners, service providers, voluntary sector and internal and external customers 
• Process HR data and information
• Deal with day-to-day HR customer queries
• Work within agreed HR policy and procedural frameworks
• Deliver actions arising from workforce projects
• Make decisions within recognised guidelines
• Identify areas of service improvement & simplification

Where you'll work

Shire Hall
Warwick
CV34 4RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CROSBY MANAGEMENT TRAINING LTD

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

Our training partner for the delivery of this apprenticeship is Crosby Management Trainee, with whom you will study and complete a Business Administrator Apprenticeship. For more information about this programme, see here:

https://crosbytraining.co.uk/qualifications/hr-support-level-3-standard/

Requirements

Desirable qualifications

GCSE in:

• English (grade Grade A* - C / 9 - 4)
• Maths (grade Grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Creative
• Initiative
• Patience

Other requirements

This role will be subject to WCC's flexible working policy, meaning you can work from the office or from home. In all likelihood, there will be a balance between the two. All equipment needed for this will be provided. Please consider your travel requirements for getting to the office location (central Warwick) before applying.

About this employer

Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 380 apprentices, most of whom have been retained in further roles at the Council.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

It is Warwickshire County Council policy to seek that all our apprentices are retained in a further position, subject to performance and completion of the apprenticeship, and an available vacancy.

Ask a question

The contact for this apprenticeship is:

Warwickshire County Council

Kirsty Boundy

kirstyboundy@warwickshire.gov.uk

The reference code for this apprenticeship is VAC1000332674.

Apply now

Closes in 15 days (Thursday 7 August 2025)

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