Customer Service Apprenticeship - London

G3 WORLDWIDE MAIL (UK) LTD

Hounslow (TW5 9QA)

Closes on Tuesday 2 September 2025

Posted on 18 July 2025

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Contents

Summary

Spring GDS are looking for a new Customer Service Apprentice! You will be studying toward your Level 2 Apprenticeship in Customer Service.

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday, times to be confirmed.

40 hours a week

Start date

Tuesday 9 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Where you'll work

Unit A1, Parkway Trading Estate
Hounslow
TW5 9QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

About this employer

Spring GDS has helped businesses with international shipping needs since 2001. We specialise in finding the most efficient and hassle-free delivery solutions, using our creative expertise in cross-border logistics. Our goal is to make it easy for you to reach customers anywhere in the world.

After this apprenticeship

Ask a question

The contact for this apprenticeship is:

PARAGON EDUCATION & SKILLS LIMITED

The reference code for this apprenticeship is VAC1000332636.

Apply now

Closes on Tuesday 2 September 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.