Customer Service Level 2 Apprentice - On-site Communications - Northampton
PAGER CALL SYSTEMS LTD
Northampton (NN3 6LG)
Closes in 14 days (Monday 4 August 2025 at 11:59pm)
Posted on 18 July 2025
Contents
Summary
Working as part of a dedicated team, you will work to align our customers’ needs with our industry-leading products and services. You will build relationships with key decision makers and ensure delivery of excellent customer service. You will raise and chase quotes, process subsequent orders, and follow through to delivery.
- Wage
-
£15,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 9am to 5pm.
35 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Where you'll work
Unit 21 Babbage House, Northampton Science Park
Kings Park Road, Moulton Park Industrial Estate
Northampton
NN3 6LG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STARTING OFF LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
About this employer
Pager Call Systems was founded in 2008 and is based in Northampton, with excellent transport links and free car parking. Our company supplies a comprehensive range of on-site communication systems to wide range of industries throughout the UK and Europe. These include restaurants, hospitals, leisure venues, hotels, offices, and major retailers. At Pager Call Systems we are proud of our high level of customer service, and we understand that great products are just part of the solution. We believe that attentiveness to our customers and high quality after sales service is crucial in separating us from our competition.
After this apprenticeship
Ask a question
The contact for this apprenticeship is:
PAGER CALL SYSTEMS LTD
Nathan Francis
01604 210868
The reference code for this apprenticeship is VAC1000332623.
Apply now
Closes in 14 days (Monday 4 August 2025 at 11:59pm)
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