IT Support Apprentice

YOUR I.T DEPARTMENT LTD

NOTTINGHAM (NG16 3BF)

Closes in 13 days (Friday 8 August 2025 at 11:59pm)

Posted on 23 July 2025

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Summary

Are you ready to embark on an epic IT adventure? Your IT Department Ltd is on the lookout for an apprentice IT Support Technician to join our incredible team based in Nottingham. Get ready to provide first-line technical support, configure cool equipment, and even rock some on-site installations.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, with shifts between 7.00am and 6.30pm

40 hours a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering customer calls, emails, and even live chats to provide top-notch first-line technical support
  • Flex those IT muscles and support Windows PCs, servers, network devices, and printers
  • You'll accurately categorise and record service tickets using our IT Business Management System, ConnectWise
  • Time to show off your troubleshooting skills!
  • You'll tackle incidents with basic troubleshooting methods and document
  • You'll keep customer documentation up to date and work towards smashing those service level agreements
  • When you're ready, you'll become a master at configuring and setting up equipment in-house
  • As you gain experience and confidence, you'll even get to assist with on-site installations of computers and basic networking equipment

Where you'll work

8 FARRINGTON WAY
EASTWOOD
NOTTINGHAM
NG16 3BF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ALTHAUS DIGITAL LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard 
  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

"We started Your IT over a decade ago because we loved technology but realised most business owners viewed it as more of a ‘necessary evil.’ We figured we could look after the technology, keep it all working and even advise you what you needed to move the business forward. You would then be able to concentrate on what you loved in your business, and if we’re both pursuing our passions then we are going to work well together. We now employ 24 people who share our passion for making the technology in your business work for you. Over the years we’ve honed what we do (we have the awards and accreditations to back it up) and can sum it up in a simple sentence ‘We Exist To Make Our Clients Lives Easier’."

https://www.your-itdepartment.co.uk/ (opens in new tab)

Company benefits

Paid overtime, staff rewards via CrewHU, and a wicked staff development program where you get paid to learn. Our modern working environment We've got your back with BUPA /We Care service. Regular team events outside of work. Casual dress policy.

After this apprenticeship

  • There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business

Ask a question

The contact for this apprenticeship is:

ALTHAUS DIGITAL LIMITED

Tasha Wright

talent@althausdigital.co.uk

The reference code for this apprenticeship is VAC1000332572.

Apply now

Closes in 13 days (Friday 8 August 2025 at 11:59pm)

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