Customer Service Apprenticeship - Wellington Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Telford (TF1 1LU)

Closes in 29 days (Monday 18 August 2025)

Posted on 18 July 2025

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Summary

Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You'll be giving customers top-notch advice and dealing with their orders.

Wage

£14,762.13 a year

Check minimum wage rates (opens in new tab)

£7.55 per hour

Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed - full-time to include weekend working.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Where you'll work

53 New Street
Wellington
Telford
TF1 1LU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

About this employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.

After this apprenticeship

Ask a question

The contact for this apprenticeship is:

SPECSAVERS OPTICAL SUPERSTORES LIMITED

The reference code for this apprenticeship is VAC1000332519.

Apply now

Closes in 29 days (Monday 18 August 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.