Apprentice Homelessness Prevention Officer

Summary

At Stockton-on-Tees Borough Council, we’re not just offering you an apprenticeship - we’re offering a launchpad for your future. We are a bold, brave and innovative council, united by our values working as one team, embracing diversity, delivering on our promises, striving for excellence, and putting our community at the heart of everything we do.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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Training course

Housing and property management (level 3)

Hours

Monday to Friday Shifts to be confirmed

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Assist in providing a comprehensive homeless, housing advice and homeless prevention service in accordance with legislative requirements, this may include home visits
Assist in completing assessments of customer’s circumstances in all cases, developing your understanding of the Homeless duty owed to the customer and understanding what written communication the Council's decision needs to be in accordance with the relevant legislation which is legally robust to withstand legal challenge
Assisting in compiling information from different sources including legal, medical and financial information, and research and interpret legislation and case law, to ensure the provision of a professional, high quality casework service

Where you'll work

Dunedin House
Columbia Drive, Thornaby
Stockton-On-Tees
TS17 6BJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative

About this company

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work. We truly value our Apprentices and recognise that they enable us to identify new talent and build new skills in our workforce.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There is the potential for you to secure long-term employment with the Council upon completion of your qualification, and the ability to also apply for internal vacancies restricted to employees throughout your apprenticeship

Ask a question

The contact for this apprenticeship is: