Business Support/Administration Apprentice (Clinical Governance & Quality Assurance)
THE ROTHERHAM HOSPICE TRUST
South Yorkshire (S60 2SW)
Closes in 30 days (Sunday 17 August 2025 at 11:59pm)
Posted on 17 July 2025
Contents
Summary
If you want an opportunity to be part of a flourishing business, this is the apprenticeship for you! Rotherham Hospice are looking to extend their existing Administration Team in the Clinical Governance & Quality Assurance Department by recruiting an apprentice to help in the day-to-day running of their busy office
- Wage
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£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Pay will be reviewed upon performance and successful completion of apprenticeship
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9am- 5pm
37 hours a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Support/Administration Apprentice, you will be trained to be responsible for (but not limited to) the following:
· Supporting the Clinical Governance & Quality Assurance team with governance and assurance admin duties including dealing with confidential records using electronic systems
· Prioritising workload based on the ever-changing demands of the business
· Updating our clinical and non-clinical incident and risk management reporting system to enable effective management of clinical risks and incidents
· Maintaining Excel spreadsheets and using word and windows and other IT systems
· Producing reports and analyse data to assist the governance and clinical teams
Provide excellent customer service and maintain a positive image of the company
Working as part of a close team to achieve business needs
· Data inputting – into clinical and non-clinical systems and uploading regulatory evidence for the Care Quality Commission
Provide general clerical support
Maintain manual and computerised records
Undertake typing and word-processing and other IT based tasks
Take notes at meetings
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· Communicating with patients and staff at all levels, dealing with queries in a professional and helpful manner
· Adhering to company policies and procedures
You’ll develop your skills alongside the Clinical and Admin Teams, learning a variety of duties and supporting the whole organisation to provide a professional working environment. You’ll be taught and mentored by colleagues who have a great understanding of the job role; to achieve your full potential and share in the hospice success at providing care and compassion to patients and families.
If you are committed and ready to take your first step into a real career with a fantastic close-knit team, then please apply now!
This apprenticeship and opportunity will be highly competitive, so please don’t miss your chance!
Where you'll work
The Rotherham Hospice
Broom Road
Rotherham
South Yorkshire
S60 2SW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
RNN GROUP
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become a well-rounded and successful administrator.
The Apprentice Standard you will be studying is Business Administration – Level 3
Requirements
Essential qualifications
GCSE in:
Maths & English (grade A*-C / 9-4)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
- High level of accuracy
- Compassion & Empathy
Other requirements
This role is at a Hospice, this means patients there have terminal illnesses and will not recover. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member.
About this company
Rotherham Hospice is a local charity committed to delivering compassionate, holistic care for those with terminal illnesses and their families. Their services are available to anyone over the age of 18 years affected by a terminal illness. The dedicated team of staff and volunteers work together to provide palliative care that incorporates psychological, physical, social and spiritual support to help patients and their families achieve the very best quality of life, both at home and in the Hospice.
After this apprenticeship
Further and higher skill development within the organisation
Training that will support a career within clinical and non-clinical governance
Ask a question
The contact for this apprenticeship is:
RNN GROUP
lorraine
lorraine.savage@rnngroup.ac.uk
07713319356
The reference code for this apprenticeship is VAC1000332443.
Apply now
Closes in 30 days (Sunday 17 August 2025 at 11:59pm)
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