Customer Service Apprentice

Summary

This role is suitable for someone who is interested in the fast paced ever evolving hair & beauty industry. The suitable candidate will work through their apprenticeship program gaining valuable insight working in a customer facing environment.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday - Friday 8.30am - 4.50pm - flexibility required.

37 hours a week

Start date

Thursday 25 September 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a motivated and enthusiastic Customer Service Apprentice to join our dynamic team at Burton & South Derbyshire College. This is an exciting opportunity for someone looking to start their career in a professional, supportive, and student-focused environment. The successful candidate will gain hands-on experience in a variety of customer service functions while working towards a City & Guilds Level 2 Customer Service qualification.

Act as the first point of contact for students, staff, and visitors at the college Innovations reception
Answer telephone and email enquiries promptly and efficiently, directing queries to the appropriate departments
Support the delivery of excellent customer service across the college
Maintain accurate records and update databases as required
Assist with the creation and scheduling of engaging content for the department’s social media platforms
Carry out daily cleaning and tidying tasks in the reception area and other communal spaces to ensure a welcoming environment
Report any maintenance or health and safety issues promptly
Attend all required training sessions and workshops as part of the City & Guilds Level 2 Customer Service Practitioner apprenticeship
Complete coursework and assessments on time with the support of your line manager and training provider

Where you'll work

Lichfield Street
DE14 3RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURTON AND SOUTH DERBYSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Customer care skills
Initiative
Non judgemental
Organisation skills
Presentation skills
Problem solving skills
Team working
Time-Management

Other requirements

Fast paced working environment. Hours of work may vary if reception is required to be open for night class sessions.

About this company

Join a passionate, dynamic team. We really care about making Burton and South Derbyshire College a vibrant, outstanding college. There couldn’t be a more exciting time to help us reshape BSDC for the challenges and opportunities ahead. Over 400 people work hard to make our College the success it is, from invigilators joining us for a few hours a year, through flexible part time work to many full time academic and support roles. If you share our passion for challenging, improving and making our college the best it can be, we’d love to hear from you.

After this apprenticeship

Possible progression to Level 3 Customer service. There may be a possibility of a permanent role or to progress into a teaching post in the future.

Ask a question

The contact for this apprenticeship is: