Hire Desk Controller Apprentice (Generator Power)

Summary

An exciting opportunity to join Generator Power as a Hire Desk Controller Apprentice, whilst gaining your Business Admin qualification.

Wage

£20,800 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsible for the smooth running of Key Accounts and/or General Orders under the supervision of the team leader
Ensure all on/off hire orders are taken in detail and processed correctly with the support of other team members
Create, input, and ensure the accuracy of orders onto the company InspHire system to minimize account queries and potential credits
Produce and maintain a complete manual contract file, containing all relevant paperwork including signed delivery and collection notes – Full training will be given
Advise the Transport Department of any necessary movements in a timely manner
Answer all incoming calls within 3 rings in a polite and professional manner as trained
Ensure individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary
Achieve all targets and KPIs set for individuals/Administration team – for example, month-end target for posting invoices by the 8th of each month
Create and post invoices to Sage daily, from various run code reports as specified, and update Line Manager/Team Leader
Check daily all off-hires due from the awaiting off-hire report and update the Line Manager on progress if there are any delays
Deal with any customer queries quickly and efficiently, with support provided to help resolve these
Liaise and communicate effectively with all levels of staff
Promote teamwork and cooperation at all times, both within individual depots and across the entire Generator Power Group of Companies
Perform any other ad hoc duties as required

Additional Responsibilities:

Health and Safety Compliance:

Ensure compliance with all health and safety regulations and company policies

Professional Development:

Participate in ongoing training and development programs to enhance skills and knowledge

Customer Service:

Maintain a high level of customer service and professionalism in all interactions

Reporting:

Prepare and submit regular reports on activities and progress to the team leader

Technical Skills:

Develop proficiency in using company-specific software and tools

Where you'll work

Foxbridge Way
Normanton Industrial Estate
Normanton
West Yorkshire
WF6 1TN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team
Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience

Requirements

Essential qualifications

GCSE in:

English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Team working
Initiative
Written communication skills
Ability to work under pressure
To understand instruction
Time management skills
Self motivation
Able to follow company policy
Excel skills

Other requirements

Confidence with IT and computer packages such as Excel.

About this company

Generator Power are specialists in the provision of power via the hire and sale of diesel and LPG generators, bunded fuel tanks and other ancillary equipment. We provide genuine 24/7 call out, have a national network of depots and never cut corners with kit. Whether you need power on a city street or halfway up a mountain, we get it there and regardless of whether you have an emergency that needs dealing with right now, or are planning for a future event, we’ll help you keep the power flowing. We have one of the widest ranges in the UK, with generators and ancillary equipment that can handle anything from a planned event to an emergency power shortage. Wherever you are in the UK, we have the equipment, vehicles and network of depots to solve your power problems.

After this apprenticeship

Potential for a full time role on completion

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

Leia Knights

LeiaKnights@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000332416.

Apply now

Closes on Friday 22 August 2025

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