Apprentice Housekeeping Assistant

ANCHOR HANOVER GROUP

Wetherby (LS22 6RS)

Closes in 30 days (Monday 18 August 2025)

Posted on 17 July 2025

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Summary

Anchor are offering a fantastic opportunity to join their team as an Apprentice Housekeeping Assistant. If you have a caring nature, a natural interest in people and want to make a difference then this might be just the job for you!

Wage

£12,261.60 a year

Check minimum wage rates (opens in new tab)

Please be aware that the wage shown below reflects the hourly wage for the first 6 months and will increase to £8.71 after 6 months and £12.60 after 12 months until the end of your apprenticeship.

Training course
Hospitality accommodation team member (level 2)
Hours
30-hours per week, working 5 days out of 7 on a rota basis. Exact working days and hours TBC

30 hours a week

Start date

Monday 15 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Where you'll work

St. James Street
Wetherby
LS22 6RS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INSPIRO LEARNING LIMITED

Training course

Hospitality accommodation team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
  • Identifies and acts on opportunities to increase sales and guest loyalty.
  • Tailors communication to meet guest needs and build rapport.
  • Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
  • Assists in the resolution of feedback, complaints, and issues.
  • Handles room keys and guest property, including lost property, in line with business procedures
  • Handles transactions and payments securely.
  • Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
  • Communicates within and between teams to ensure operational effectiveness and efficiency.
  • Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
  • Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
  • Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
  • Prepares and serves alcoholic and non-alcoholic beverages to business standards.
  • Uses on site specialist equipment and technology relevant to business correctly and efficiently.
  • Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
  • Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
  • Handles and disposes of waste safely.
  • Manage stock across departments in line with local procedures relevant to own role.
  • Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
  • Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
  • Uses feedback from managers and team to improve own performance and meet personal goals.
  • Attends team briefings and implements instructions, offering input or feedback where relevant within team.
  • Manages own time to ensure allocated tasks are completed.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows equity, diversity and inclusion legislation and principles.
  • Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
  • Identifies and acts on opportunities to increase sales and guest loyalty.
  • Tailors communication to meet guest needs and build rapport.
  • Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
  • Assists in the resolution of feedback, complaints, and issues.
  • Handles room keys and guest property, including lost property, in line with business procedures
  • Handles transactions and payments securely.
  • Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
  • Communicates within and between teams to ensure operational effectiveness and efficiency.
  • Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
  • Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
  • Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
  • Prepares and serves alcoholic and non-alcoholic beverages to business standards.
  • Uses on site specialist equipment and technology relevant to business correctly and efficiently.
  • Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
  • Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
  • Handles and disposes of waste safely.
  • Manage stock across departments in line with local procedures relevant to own role.
  • Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
  • Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
  • Uses feedback from managers and team to improve own performance and meet personal goals.
  • Attends team briefings and implements instructions, offering input or feedback where relevant within team.
  • Manages own time to ensure allocated tasks are completed.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows equity, diversity and inclusion legislation and principles.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Hospitality Accommodation Team Member Level 2.

Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in maths and English.

Once you have completed a minimum of 12 months training and the employer and an Inspiro Regional Trainer confirm you have met all the requirements of the standard you will be put through to the End Point Assessment. The End Point Assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of apprentices to ensure you are fully competent in your role.

As an Apprentice you will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help you to meet the requirements of the new standards and will prepare you for the End Point Assessment.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

About this employer

Anchor are the largest not for profit provider of Care for the over 55's in the UK. We are offering a fantastic opportunity to join our team as an Apprentice Housekeeping Assistant. If you have an interest in cleaning and possess good time management and organisational skills then this may be the perfect opportunity for you!

Company benefits

As part of your Apprenticeship, Anchor will support you in getting to work by offering a travel allowance of up to £500 per year. This will be claimed back each week/month using an expenses claim which would be completed by you and the Home Manager.

After this apprenticeship

Ask a question

The contact for this apprenticeship is:

INSPIRO LEARNING LIMITED

Karen Rotheram

karen.rotheram@inspirolearning.co.uk

The reference code for this apprenticeship is VAC1000332369.

Apply now

Closes in 30 days (Monday 18 August 2025)

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