Business Administration Apprentice

Summary

Join Julia Buckley’s Shrewsbury office, supporting her busy team while studying for a Level 3 Business Administration qualification. You’ll need strong communication, empathy, and listening skills, plus attention to detail. The role involves handling confidential data, managing supplies, and supporting team admin tasks.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9am – 5pm. Some weekend working will also be required but time off in the week will be given in lieu of this.

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Based in Julia Buckley’s Shrewsbury constituency office, you will be supporting her busy team whilst studying for a Level 3 Business Administration qualification, which typically takes 12 to 18 months. We are looking for someone with strong communication skills (email / phone / written / face-to-face) as well as excellent listening and empathy skills – whilst maintaining confidentiality. There are times when the office is extremely busy with requests and short deadlines, so you will need to prioritise your workload and use your own initiative. Attention to detail is essential, due to recording data and interactions with constituents and other stakeholders. Due to the nature of our work you will come across sensitive and confidential information, and sometimes the information and / or situation can be challenging, complex and emotional. Full training and support are provided.

You will support the Office Manager with the administration for the whole team – which includes managing and ordering supplies, such as stationery and keeping the office in good order.

Key responsibilities

Assist with arrangements for events; this may include: venue research and bookings; compiling and managing guest-lists; liaising with suppliers; and providing on-the-day event support as required
Handle administrative arrangements for meetings with members of the public/MP surgeries
Attend and participate in meetings as appropriate, and draft meeting notes
Draft some constituency correspondence and ministerial letters
Assist with social media posts
Triage written and electronic communications from constituents
Assist the Office Manager with developing a programme of events for parliamentary and constituency engagement
Ensure the office is fully equipped with the required office supplies
Photocopying, filing, record-keeping and typing correspondence
Respond to enquiries by telephone, e mail and social media, passing on queries to other team members/MP as appropriate
Engage confidentially, professionally, with care and integrity with members of the public, through telephone enquiries, social media, email and face to face
Complete other administrative tasks required for the effective operation of the MP's Parliamentary office
Compliance with Data Protection requirements when storing and sharing confidential / sensitive data
Liaise with other Parliamentary offices as required
Assist Office Manager with office maintenance requirements

Where you'll work

Morris Hall
Bellstone Court, Bellstone
Shrewsbury
SY1 1JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHREWSBURY COLLEGES GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be required to attend college at the London Rd Campus one day per week for taught in put with the reaminder of your working week being based in the workplace setting.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 / C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working

About this company

Julia Buckley is the Labour MP for Shrewsbury, elected on 4 July 2024, unseating a Conservative who had held the seat for 19 years. She’s the first-ever female MP for Shrewsbury. She holds a postgraduate degree in Philosophy from the University of Wolverhampton and previously served as a policy adviser in the European Parliament, later working on regional and local government initiatives. Julia’s constituency office—based in Shrewsbury town centre—handles direct services for around 76,000 constituents, processing thousands of emails and casework requests each year. Your workplace supports her compact team in: Managing daily casework and surgeries with community members Coordinating communications, including email, phone, written and face‑to‑face enquiries Administering client-sensitive data, often involving complex or emotional issues Organising events and outreach efforts, like surgeries and school visits.

After this apprenticeship

If a vacancy is open at the end of the apprenticeship the apprentice is welcome to apply for it and we would support this.

Ask a question

The contact for this apprenticeship is:

SHREWSBURY COLLEGES GROUP

Jules Rhodes

julesr@shrewsbury.ac.uk

01743 653 460

The reference code for this apprenticeship is VAC1000332296.

Apply now

Closes in 29 days (Friday 15 August 2025 at 11:59pm)

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