Business Administrator Apprentice for our Professional & Financial Services Team

Summary

Join our dynamic and fast-paced Professional and Finance Services team at SGS College, where we support over 600 apprentices and part-time adult learners. We are seeking a proactive and organised individual to provide essential administrative and learner support.

Wage

£22,824 a year

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Pay is up to Up to £22,824 pa.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.30am - 4.30pm. Working in our Filton campus predominantly, occasion home working may be considered.

37 hours a week

Start date

Wednesday 3 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Act as the first point of contact for student enquiries, offering frontline support to learners and stakeholders
Collaborate with department staff and Learning Area Managers to track learner progress and maintain accurate records
Support the enrolment process and ensure the accuracy of student data
Monitor learner achievement and completion rates, working closely with academic teams
Manage financial processes including invoicing and order tracking

Role to include:

Provide frontline support to learners, handling day-to-day enquiries and acting as the central contact for internal and external stakeholders
Work closely with the Assistant Principal, Learning Area Managers, Team Leaders, Programme Leads, and Tutors to support learner tracking and data management (including learner databases, SLAs, contextualised statements, and marking records)
Process and track enrolment forms and student data
Monitor learner achievement and completions, ensuring accurate recording in collaboration with academic teams
Coordinate financial processes such as invoicing, order processing
Support liaison with external stakeholders, including employers, awarding bodies, and social services
Assist with marketing and promotional activities, including course promotion, events, and updating prospectuses and website content
Support exam bookings and registrations with professional bodies, liaising with the exams office and students
Undertake general office duties such as word processing, photocopying, filing, and handling correspondence
Use college systems (e.g., PowerBi, ProSolution) to complete administrative tasks efficiently
Provide support for promotional events and other departmental initiatives

Where you'll work

SGS College,
Filton Avenue
Bristol
BS34 7AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will attend the Filton Campus on a Monday to complete the learning element of their apprenticeship which will be the Level 3 Business Admin Diploma. This will be one block of learning for 10-weeks. The rest of the learning will be ongoing support in the workplace with the apprentice tutor and manager supporting them with the required learning and training to successfully complete their Business Admin Level 3 Apprenticeship Standard.

More training information

As the successful apprentice you will undertake an Apprenticeship Standard in Business Administration to include assessment in Skills, Knowledge and Behaviours), Functional Skills in maths and English (where applicable), and completion of your End Point Assessment. During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training.

The apprenticeship will be delivered by South Gloucestershire & Stroud College over 18-months.

You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme.

Requirements

Essential qualifications

GCSE in:

English (grade 4 and above)
Maths (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

Other requirements

The application will be required to have a DBS check as part of this role. (A DBS check, which stands for Disclosure and Barring Service check, is a process used to assess an individual's criminal record and is often required for certain roles, especially those involving working with children or vulnerable adults).

About this company

SGS College is praised for its strong teaching quality, excellent mental health and wellbeing support, and effective academic support, as evidenced by high satisfaction ratings in the 2024 National Student Survey (NSS). The college also receives recognition for its outstanding adult provision and personal development, as well as its contribution to meeting regional skills needs, according to Ofsted. Additionally, SGS College is known for its small class sizes, which allow for more personalized attention, and its strong connections with local employers, particularly in apprenticeship programs. SGS College offers a range of benefits for its employees, including generous annual leave, professional development opportunities, family-friendly policies, and access to various discounts and wellbeing resources. Specifically, staff can expect to receive between 25 and 30 days of annual leave (depending on years of service), extensive professional development support, including a 25% tuition discount for family members, and access to "My Lifestyle" discounted shopping benefits. Additionally, SGS College provides a cycle-to-work scheme, a Technology Salary Sacrifice Scheme, free eye tests, and subsidized on-site catering.

https://www.sgscol.ac.uk/ (opens in new tab)

After this apprenticeship

A Business Administration Level 3 apprenticeship provides a solid foundation for career progression in various directions. It can lead to higher-level apprenticeships, specialised roles such as executive assistant, or project coordinator, and further develop their skills in management, HR, or other business functions.

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