Apprentice Administration Specialist

Summary

Kickstart your career with our Business Administration Apprenticeship! We're looking for an ambitious, organised, and proactive individual to join our team. Over 18 months, you’ll develop essential business skills from managing projects and coordinating meetings to mastering office systems and driving process improvements.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Full time - Monday to Friday

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day to day responsibility for the running of the contract in a customer service capacity.
Meet the customer’s operational requirements.
Ensure deliveries are made on time in full.
First line support for customer and DSV to ensure that all issues are proactively handled.
Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Where you'll work

Unit 6 Mercia Park Hill Top Way Stretton on Le Field Measham
Swadlincote
Staffordshire
DE12 8AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3

On-the-job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and Mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop. Identify, track and support 6-hours of off-the-job training activities. Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Desirable qualifications

GCSE in:

English (grade A-C (4-9))
Maths (grade A-C (4-9))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working

About this company

As a global freight forwarder, DSV provides and manages supply chain solutions for thousands of companies every day. Whether you are a small family-run businesses or large global corporation we focus on keeping your supply chains flowing through operational excellence and sustainable growth. This is at the core of our purpose, vision and mission.

https://www.dsv.com/en/about-dsv (opens in new tab)

Company benefits

o Enhanced Annual Leave Entitlement o Salary Sacrifice Car and Cycle Scheme o WeCare App, for support with physical and mental wellbeing o LifeWorks app o Life Insurance o Eyecare Voucher Scheme

After this apprenticeship

After successful completion of the apprenticeship there is the potential of a permanent position.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Jess Smith

jess.smith@seetec.co.uk

07885 881 949

The reference code for this apprenticeship is VAC1000332291.

Apply now

Closes in 28 days (Friday 15 August 2025 at 11:59pm)

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