Level 3 Business Administrator Apprenticeship - Ark John Keats Academy – Find an apprenticeship

Summary

As an apprentice, you will work as the primary office receptionist whilst studying towards your Level 3 Business administration qualification.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 8am to 5pm, 40hrs per week, Term-time only.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Front of House Duties:

Serve as the first point of contact at the primary school reception desk.
Greet and assist pupils, parents, visitors, and staff in a professional and friendly manner.
Manage visitor sign-in procedures and ensure safeguarding protocols are followed.

Administrative Support:

Provide day-to-day administrative assistance to the primary administration team.
Answer incoming phone calls and respond to parent enquiries promptly and courteously.
Deliver messages to classrooms and make calls to parents as needed.
Perform general office tasks such as filing, data entry, and maintaining records.

Pupil Support and Data:

Administer First Aid to pupils when required (training provided if necessary).
Supervise small groups of pupils during busy periods, ensuring their safety and wellbeing.
To assist with maintenance of full and accurate pupil records including individual folders.

First Aid and Pupil Welfare:

Undertake First Aid Paediatric training and any additional training required to support pupils with specific medical conditions.
Provide care and support for pupils requiring First Aid or welfare assistance, including managing minor injuries, illness, and emotional wellbeing.

Other:

To undertake training and development relevant to the post and in line with the academy’s priorities.
To undertake any reasonable task as directed by the Headteacher, member of SLT or Office Manger.

Where you'll work

Bell Lane
Enfield
EN3 5PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards your Level 3 Administrator qualification across a total duration of 16 months!
Training provider: LMP Group: https://lmp-group.co.uk/
All online/remote learning, no classroom or college day release.
An allocated tutor will support you throughout the apprenticeship!

More training information

This course is delivered through Articulate Rise, this flexible School Administration training programme features 11 expertly designed modules, covering vital topics such as project management, planning/organisation and presentation skills.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Milestone 1. The Organisation - (Aims, Values, Policy).
Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity).
Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity).
Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility).
Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project).
Milestone 6. Preparation for End Point Assessment.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

(Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.

About this company

Ark John Keats was founded in 2013 with one class of reception children. We are now a fullyfledged all-through school, running from nursery to year 13, with over 1700 children. Our primary and secondary school is oversubscribed, with a waiting list for most year groups. Our community is composed of supportive and committed families who buy into our vision and work with us to ensure their children achieve all they are capable of in the future.

https://arkjohnkeats.org/ (opens in new tab)

After this apprenticeship

Future opportunities for progression.

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