Reception and Admin Apprentice
Bilsthorpe Surgery
NEWARK (NG22 8QB)
Closes on Monday 18 August 2025
Posted on 17 July 2025
Contents
Summary
Join our friendly GP surgery as an Admin & Reception Apprentice! Gain hands-on experience in both patient-facing and behind-the-scenes roles while working towards a recognised qualification. A great opportunity to start your NHS career in a supportive, busy environment.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday between the hours of 07:45 and 18:30
30 hours a week
- Start date
-
Monday 25 August 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice at a GP surgery, you will support both the
reception and administration teams.
Your duties will include:
- Greeting patients
- Booking appointments
- Answering phone calls
- Handling enquiries
- Updating records
- Processing documents
- Supporting the clinical team with day-to-day tasks
You’ll gain valuable experience in a professional NHS environment, developing communication, IT, and organisational skills while working towards a recognised qualification.
Where you'll work
THE SURGERY
MICKLEDALE LANE
BILSTHORPE
NEWARK
NG22 8QB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ACCESS TRAINING (EAST MIDLANDS) LTD
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.
Requirements
Desirable qualifications
GCSE in:
- English (grade Grade 4/C or above)
- Math's (grade Grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Non judgemental
- Patience
Other requirements
Interviews will be held face-to-face at Bilsthorpe Surgery. Please attend in smart work attire
About this company
Bilsthorpe Surgery is a friendly and well-established GP practice located in the village of Bilsthorpe, Nottinghamshire, rated “Good” by the CQC. Serving the local community with a patient list of around 3,700, the surgery offers a wide range of healthcare services including face-to-face and telephone appointments, chronic disease management, immunisations, dermatology services and access to extended hours through local networks. The team is dedicated to delivering high-quality, personalised care in a welcoming and supportive environment
After this apprenticeship
After completing the apprenticeship, there are excellent opportunities for career progression within the NHS. You may be able to move into a permanent role as a medical receptionist, administrator, or explore further training in areas such as healthcare support, patient coordination, or even clinical roles with additional qualifications.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Chloe Burton
chloe.burton@atem.co.uk
The reference code for this apprenticeship is VAC1000332178.
Apply now
Closes on Monday 18 August 2025
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