Apprentice Practice Manager Assistant

Summary

This is a fantastic opportunity for someone looking to begin a career in primary care management. Working closely with both our Practice Manager and Operations Manager, you’ll gain hands-on experience in the day-to-day running of a busy GP practice.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Thursday. Shifts to be confirmed.

30 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will support the team in a variety of administrative and operational duties including:

Assisting with practice accounts and financial processes
Helping manage appointments, recalls, and clinical data
Supporting staff rotas and workforce planning
Contributing to compliance, audits, and quality assurance
Learning to use and maintain our clinical systems; SystmOne
Handling general enquiries and liaising with staff, patients, and external partners
Participating in team meetings and project work to improve practice efficiency

Where you'll work

KEIGHLEY ROAD SURGERY
ILLINGWORTH
HALIFAX
WEST YORKSHIRE
HX2 9LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CALDERDALE COLLEGE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working

About this company

We are a friendly, forward-thinking GP practice caring for just over 10,000 patients. With a dedicated and experienced clinical and administrative team, we pride ourselves on delivering high-quality care in a supportive environment. As we continue to develop and grow, we are excited to offer a unique opportunity for an enthusiastic and motivated individual to join us.

Company benefits

27 days paid annual leave plus bank holidays pro rata. Birthday day off. Attendance reward available, as well as performance linked bonus payments. NHS pension available. Paid educational time for apprenticeship work with Calderdale college.

After this apprenticeship

Possibility of a permanent role upon successful completion.

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Madeline Oxby

madeline.oxby@calderdale.ac.uk

The reference code for this apprenticeship is VAC1000332165.

Apply now

Closes on Sunday 31 August 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

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