Mortgage Administration Apprentice

Summary

Are you looking for a career in the financial services sector? Do you want to develop your skills, gain practical experience and complete a professional qualification, whilst earning a wage? We are looking for a Mortgage Administrator Apprentice who can act as the first point of contact for our clients and deliver exceptional customer service.

Wage

£14,722.50 a year

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The salary will increase to £19,500 dependent upon age (18-20)

Training course

Financial services administrator (level 3)

Hours

Monday to Thursday 9.00 am to 5.30 pm Friday 9.00 am to 3.00 pm

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of your role, you will be:

Speaking to clients to collect relevant information and adding it to the relationship management database
Checking all client records are complete, correct and up to date
Dealing with client queries and providing basic product information
Submitting client information to the mortgage lender
Managing the mortgage advisers’ diaries and supporting them to process mortgage applications
Liaising with lenders, solicitors and estate agents to proceed the mortgage applications along to completion.
Answering the phone and fielding client and lender messages

Where you'll work

BEEHIVE WORKS
MILTON STREET
SHEFFIELD
SOUTH YORKSHIRE
S3 7WL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WORKPAYS LIMITED

Your training course

Financial services administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Your training plan

Your apprenticeship will be delivered at your place of work
You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues

More training information

Workpays is an award-winning training provider that specialises in financial services apprenticeships
We put the learner at the heart of our programmes to ensure they can build industry-leading knowledge and skills, achieve their personal and professional objectives, and reach their potential
Our programmes are delivered flexibly on a part-time basis. We run monthly masterclasses that focus on the knowledge, skills and behaviours required by the standard, supported by individual coaching sessions, and recommended off-the-job training

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/Equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Trustworthy
Reliable

Other requirements

All roles are subject to DBS and financial checks. Any offer made will be conditional until checks are completed.

About this company

Friends Capital are independent mortgage specialists. We cover the whole of the UK and offer advice to clients in purchasing, bridging and remortgaging properties; whether that be for a first-time buyer, home mover, landlord or property developer. We also advise on, and arrange, insurance policies for clients, such as life insurance, income protection, critical illness cover and home insurance.

http://friendscapital.co.uk (opens in new tab)

Company benefits

In return for your hard work, you will receive 30 days annual leave, including bank holidays, a company pension, clearly defined progression pathways and the opportunity to study for nationally recognised vocational qualifications.

After this apprenticeship

After this apprenticeship, you will be able to progress to more senior roles within the organisation

Ask a question

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