Apprentice Parts/Service Advisor (Business Administration)

Summary

This vacancy is for an Apprentice Parts/Service Advisor (Business Administration) based in Preston. The successful applicant will have the opportunity to undertake valuable work experience dealing internal and external customers with whilst gaining on the job qualifications.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday - 08:00 - 16:30

40 hours a week

Start date

Monday 8 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done? Are you looking for an opportunity to join an outstanding and prestigious organisation?

Are you looking for an opportunity that provides both challenges and rewards? Then look no further.

Due to continued expansion, we are currently seeking to recruit an Apprentice Parts/Service Advisor based from our Longridge Depot.

We are a small close-knit team that supports each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.

Our rewards often come in the form of the satisfaction that doing the job well brings.

We are looking for a well-motivated individual with a desire to exceed our customers' expectations in every way to work as part of an experienced and dedicated team.

About The Role:

As an Apprentice Parts/Service Advisor, your day-to-day role will include:

Undertake a two-year apprenticeship in business admin, you will at the end of the apprenticeship be awarded a level 3 qualification in business admin
Assisting with customer enquiries over the counter and on the phone
Working with colleagues in the parts, service and sales departments
Managing stock
Ordering parts via JCB's online catalogue
Liaising with our engineers who support our customers all over the country

Detailed training will be given by your colleagues and our specialised training team, who have recently developed a bespoke training programme for our parts staff. This includes familiarisation sessions with the wide range of plant machinery that we provide and support, as well as some technical instruction to improve your understanding of how this equipment works.

This Apprentice Parts/service Advisor position is a great opportunity for someone who is able to work independently. Once you have gained an understanding of our processes and procedures, you will be supported in developing this aspect of our parts business further, working closely with management to achieve the best standards of service in the industry.

Where you'll work

Shay Lane Industrial Estate, Shay Lane
Longridge
Preston
PR3 3BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TRAINING 2000 LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 BTEC Diploma in Business Administration
Functional skills - English, maths (if not already achieved)

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)
Other (grade 4/C or above)
Other (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Initiative
Flexible, customer-focused
Good interpersonal skills
Highly self-motivated
'Can-do' attitude
Strives for excellence

Other requirements

Please do not contact the company directly. Please note - we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply as soon as possible if you wish to be considered for this role.

About this company

In 1890, Gunn JCB was established by the Gunn brothers. In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world. The customer is at the heart of what we do and we pride ourselves on our high level of customer service, individual attention, care and quality products that we offer to our customers.

https://gunn-jcb.com/ (opens in new tab)

Company benefits

* 21 days paid holiday plus bank holidays. * 40 hours per week. * Company pension scheme. * Bonus scheme after qualifying period.

After this apprenticeship

At the end of the apprenticeship, a permanent position will be offered.

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.

Ask a question

The contact for this apprenticeship is:

TRAINING 2000 LIMITED

Morgan Horne

morgan.horne@t2000.co.uk

01254 54659

The reference code for this apprenticeship is VAC1000332021.

Apply now

Closes on Friday 29 August 2025

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