Business Admin Apprentice

Summary

Are you ready to be the first friendly face of a progressive, purpose-driven organisation? TDR is seeking a motivated and organised Administrator Apprentice to support our business operations while gaining valuable workplace experience.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

£15,000 to £22,000 per annum

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.30am - 4.30pm. Half an hour lunch break.

37 hours a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

About the role:

As an Administrator Apprentice, you’ll play a key part in ensuring the smooth running of our daily operations. You’ll support internal teams, liaise with employers, and deliver exceptional customer service at reception, over the phone, and via email.

Key Responsibilities:

Provide day-to-day administrative support to the TDR team.
Maintain a professional and welcoming reception area.
Manage incoming calls and direct them appropriately.
Welcome visitors, issue passes, and notify relevant staff.
Answer enquiries and provide general organisational information.
Liaise with the Curriculum team to report learner attendance.
Handle post, bookings, office supplies, and PPE stock control.
Organise travel and coordinate business lunches.
Support planning and coordination of internal and external events.
Accurately record time and attendance for learners.
Carry out general clerical duties (typing, filing, photocopying).

Where you'll work

Q1 QUOROM BUSINESS PARK
BENTON LANE
NEWCASTLE UPON TYNE
NE12 8EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TDR TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All training will take place in the workplace.

Requirements

Essential qualifications

GCSE in:

English Language or English Literature (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills

Other requirements

What will we offer you in return? One of the biggest rewards of a career with TDR is taking part to our charitable objective to promote and provide learning and vocational education to local businesses and people in pursuit of employment in the fields of STEM. You will also have access to a fantastic range of employee benefits and support for your personal and professional development. Benefit includes: • Competitive salary • Company pension • Life Assurance • CPD annual allowance • Wellbeing Package • Free on-site parking • A minimum of 25 days holiday per year, plus 8 Bank Holidays • A maximum of 4 days additional holiday to reward long term service • Additional office holiday during Christmas period TDR is committed to Prevent Duty, Equality & Diversity and promoting British Values within the workplace. Where Safeguarding is a priority, as well as ensuring the welfare of children and young people. All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.

About this company

Our Advanced, Higher and Degree apprenticeships in Engineering, Science and Business Administration combine practical experience with theory, with assessment in the workplace, online assessment and college-based learning one day a week. All of our Engineering Apprenticeship Co-ordinators are from Industry, so they know what they’re talking about, so it’s no surprise that since 2001, we have successfully trained well over 5,000 apprentices, in the fields of engineering, science and business. We have a wealth of experience developing programmes that meet the employer needs in terms of delivering the skills and experience required and are proud of the relationships we have developed with businesses in the North East who keep coming back to us every year – organisations like British Engines, Coca Cola, Express Engineering, Komatsu, BAE Systems and Newcastle University. It is an absolute priority for us that their investment delivers a successful worker – even a future leader – and we will deliver that same high standard for you as well, through a free, effective and simple recruitment service. We can advertise, using Government websites and social media platforms to help you find the right person for your organisation so you can get on with expanding your business. Our Business Support Services Team can also offer support with levy queries such as how to set up das systems, payment calculations, training requirements and the new apprenticeship standards.

Company benefits

• Company pension • Life Assurance • CPD annual allowance • Wellbeing Package • Free on-site parking

After this apprenticeship

Full time position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: