Business Administration Apprentice

Summary

We are looking for a confident, bright and ambitious Business Admin Apprentice to join our Customer Service Team, based at our head office in Telford. You will support the Sales Team by helping to manage a portfolio of customers to achieve targeted sales growth, whilst ensuring the highest level of customer service and support at all times.

Wage

£15,000 a year

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Pay review after 6 months

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am - 5pm.

37 hours 30 minutes a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Processing customer orders
Requesting proofs/artwork
Creating job bags for production
Processing call offs/delivery requests which will include booking in transport with customers
Updating and maintaining databases
Providing technical advice and assistance to customers
Stock control/management by updating customer stock reports
Telephoning/e-mailing customers regarding stock availability
Liaising with internal transport department to provide delivery times and proof of deliveries to our customers
General administration which will include filing, photocopying, posting customer samples

Where you'll work

Halesfield 2
Telford
TF7 4QH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TELFORD COLLEGE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
One day every two weeks at Telford College
Assigned mentor in the workplace
Assessor visits from Telford College

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Flexibility and adaptability

About this company

Established in March 2000, Mail Solutions has evolved into one of the most enterprising and successful manufacturers of envelopes and print in the UK. We are committed to improving the effectiveness of your printed communications, by working in partnership to deliver quality solutions tailored to individual requirements that connect you with target customers. At the heart of our success are our talented people, who are very much client driven and dedicated to developing innovative products and services that will better serve the customers needs. Operating from 2 sites - Telford and Corby, Mail Solutions has over 200 highly trained employees and generates a combined turnover in excess of £20million per year.

https://www.mailsolutions.com/ (opens in new tab)

Company benefits

• Become a valued member within an employee-owned company offering various health and wellbeing perks, benefits and tax-free bonus opportunities. • Prospect of permanent role after the apprenticeship and/or progression onto higher qualification.

After this apprenticeship

Prospect of permanent role after the apprenticeship and/or progression onto higher qualification.

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Amy Walker

amy.walker@telfordcollege.ac.uk

01952642452

The reference code for this apprenticeship is VAC1000331921.

Apply now

Closes in 20 days (Wednesday 6 August 2025 at 11:59pm)

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