Sales Admin Apprentice

Summary

This fantastic opportunity allows you to join our Sales and Customer Success team in a blended role, gain a formal qualification while developing core communication, problem-solving, and commercial skills that will set the foundation for a successful career in customer-focused roles. We can be flexible about the September start date.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service specialist (level 3)

Hours

Monday to Friday on a hybrid working contract with two office-based days in Wokingham per week (Tuesdays and Thursdays)

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Direct responsibilities of the role include:

Maintain and update the CRM system with accurate customer and prospect information
Assist in the creation and scheduling of email sales campaigns, including drafting content and tracking engagement
Log all customer interactions and activities to ensure a clear record of communications and follow-ups
Support the sales team with lead generation, research and qualification of new business opportunities
Help prepare sales proposals and presentations for prospective clients
Respond to inbound customer enquiries via phone and email, providing timely and professional support
Monitor and report on campaign performance and customer feedback to the wider team
Collaborate with the marketing team to align messaging and support promotional efforts
Participate in team meetings and contribute ideas to improve customer engagement and sales processes
Learn and apply best practices in customer relationship management and sales techniques

Where you'll work

9 Millars Brook
Molly Millars Lane
Wokingham
Berkshire
RG41 2AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BLUE SKY ASSESSING & CONSULTANCY LTD

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Your apprenticeship course will involve regular training with Diverse Futures, alongside plenty of on-the-job training, coaching and mentoring. We would expect at least 20% of your working hours will be spent training or studying. It is likely to be a Customer Service Specialist apprenticeship, and we will confirm at interview.

More training information

Diverse Futures and CitNOW Group will work closely with you to complete your apprenticeship course successfully. This 18-month programme is delivered on a 1-to-1 basis in the workplace and online. You’ll receive dedicated support from our expert coaches and trainers, as well as the CitNOW Group team, ensuring you stay on track with your learning and meet all deadlines.

We offer regular reviews between your coach, manager and yourself to ensure your development is aligned with the apprenticeship objectives. On successful completion of the apprenticeship, you will receive a Level 3 Customer Service Specialist qualification.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working

About this company

CitNOW Group is a global software company that helps car dealerships and manufacturers connect more effectively with their customers. Our technology makes the car buying and owning journey more transparent, personal, and engaging for customers —so they feel confident and informed at every step. We’re made up of 12 global software businesses, and our applications and solutions are trusted by customers in over 82 countries, including Mercedes-Benz, BMW and Ford! Whether it’s video, messaging or data platforms, we’re transforming how the automotive world interacts with its customers across the globe. We have a strong ‘one-team’ culture that values collaboration, wellbeing and personal development. We’re proud to offer an inclusive working environment where everyone, no matter their background or experience, is supported and appreciated. Behind every successful software company is a passionate team of customer-facing professionals, from Sales to Customer Success - who build trusted relationships with customers, discover their needs and help them to achieve their goals. These teams play a vital role in delivering exceptional service and ensuring every interaction creates meaningful value for the customer. This is a fantastic opportunity to kick-start your career in the software industry as a Sales Apprentice, working alongside experienced Sales and Customer Success professionals in a fast-growing business. You’ll gain hands-on experience in supporting lead generation, sales processes, and driving customer engagement - all while helping the CitNOW Group deliver outstanding customer experiences that ensure satisfaction and long-term growth.

https://www.citnowgroup.com/ (opens in new tab)

Company benefits

+ Up to 50% off selected gym memberships + Take your birthday off + 60% off theme parks + Up to 40% off cinema tickets + 2 1/2 days paid wellness days + 2 paid volunteer days + Private health insurance + Employee of the month (with rewards)

After this apprenticeship

It is likely that there will be an opportunity to take up a full-time permanent position once the apprenticeship successfully completed.

Ask a question

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