Travel Agent Apprentice

Summary

You will be working in a busy high street agency dealing with customers face-to-face, by telephone and over social media channels. You will be provided with a staff uniform. Your main role will be assisting other members of staff as required and learning about all aspects of the retail travel industry.

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

Training course

Travel consultant (level 3)

Hours

Monday to Friday, 9am- 5.30pm Saturday 9am - 5pm (weekend work to be expected)

40 hours a week

Start date

Sunday 17 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Welcome and deliver excellent customer service to our customers and talk to customers to understand their needs
Help customers find a suitable package holiday or other travel arrangement
Make bookings and take payments using online computer systems
Advise customers about passports, insurance, visas, vaccinations, tours and vehicle hire
Inform customers of changes like cancelled flights
Arrange refunds and handle complaints
Meet sales targets
Work as part of team as well as using your own initiative
Communicate with customers face-to-face as well as via social media, email and telephone
Update and restock marketing materials including window displays, brochures, leaflets etc.
Deal with customers and update customer files
Deal with incoming and outgoing post and emails
Keep up to date with developments in the travel industry

Where you'll work

6-7 Park Lane
Sunderland
SR1 3NX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Travel consultant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

Your apprenticeship training will be a fully work based learning programme across 12 months Upon completion of your apprenticeship, you will achieve a level 3 qualification as a Travel Consultant

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
IT skills
Number skills
Organisation skills
Problem solving skills
Team working

About this company

Tate's Travel a long-established independent travel agency. We are ABTA bonded and as such your money is fully protected. We are part of the Advantage Travel Consortium, which includes over 900 independent travel agents, giving us the buying power to offer holidays to you at the best possible price. Tate's Travel was established in 1968 we have been an ABTA bonded agent since 1984 so our experience of the travel industry is second to none. We are agents for all major tour operators, most of whom are ATOL holders for your financial protection.

After this apprenticeship

Full time role potentially upon completion of the apprenticeship for the right candidate

Ask a question

The contact for this apprenticeship is: