Credit Control assistant apprentice

Caval Limited

UK (LS1 2RY)

Closes in 23 days (Friday 15 August 2025)

Posted on 22 July 2025

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Summary

Are you looking to build a long-term career in Credit Control? Then look no further! Start your career today with a Level 2 CICM apprenticeship with Caval Limited and Kaplan. You will be gaining valuable workplace experience including cash allocations, invoices, monthly statements and credit notes. The salary is National Minimum Wage of age.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Credit controller and collector (level 2)
Hours
Shifts TBC.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be gaining valuable workplace experience including cash allocations, invoices, monthly statements and credit notes.

Job duties include:

Working alongside the Senior Credit Controller.
Taking ownership of a small ledger of customers, whilst learning and developing alongside the Senior Credit Controller.
Managing customer queries on the ledger of clients.
Working with various divisions/ teams on the small ledger.
Daily cash allocations to customer ledgers per remittances.
Sending monthly statements to customers.
Periodic review of credit limits alongside company review policies.

Where you'll work

4th Floor, 33 Park Pl
Leeds
UK
LS1 2RY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KAPLAN FINANCIAL LIMITED

Training course

Credit controller and collector (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
  • Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
  • Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
  • Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
  • Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
  • Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
  • Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Training schedule

Credit Controller Apprenticeship Level 2. Credit management is found across all sectors of UK and international commerce and offers a range of challenging and interesting specialisms. It is central to many operations, including setting policies, facilitating sales, managing financial risk, and customer relationships. The aim of the Credit Controller/Collector role is usually to monitor and manage customer accounts. The role will often consist of collecting monies owed, processing credit applications, agreeing credit terms and payment arrangements. This list is not exhaustive, there are many more activities that could be included in this role. The Certificate in Credit Management from the Chartered Institute of Credit Management (CICM). The Certificate comprises of two mandatory assignments: Business Communications and Personal Skills Credit Control/Collections An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.

Requirements

Essential qualifications

GCSE or equivalent in:

  • Basic Maths (grade 9/A* - 4/C)
  • Standard English (grade 9/A* - 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

Other requirements

The salary is National Minimum Wage of age. Benefits include: 25 days annual leave and 8 days stats. Company pension. 3 volunteer days per year (1 to be taken through Caval Foundation). Fruit and drinks in office. Flexible working environment. Hybrid working: At the moment we offer a 3 day office, 2 day WFH split once a new employee has completed their probation period. During the probation period, a new employee is expected to be in the office every day.

About this employer

The Finance team is going through a bit of a refresh in terms of personality and processes. The team are friendly, fun and driven, willing to go the extra mile. We are very flexible when needed to accommodate a good work life balance, and it's something I am personally passionate about offering.The wider business is super friendly and everyone is very approachable, including the directors. A lot of people have worked at Caval for a long period of time.

After this apprenticeship

We would like to see this person learn from the existing experienced Senior Credit Controller..

Ask a question

The contact for this apprenticeship is:

KAPLAN FINANCIAL LIMITED

The reference code for this apprenticeship is VAC1000331831.

Apply now

Closes in 23 days (Friday 15 August 2025)

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