Facilities assistant apprentice

Summary

Kickstart your career with a dynamic apprenticeship in Facilities. You’ll gain real workplace experience, build confidence, and develop valuable admin and property-related skills, all while earning and learning. Perfect for someone eager to grow, contribute, and explore a future in a supportive team environment.

Wage

£22,932 a year

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+LW £3,366

Training course

Business administrator (level 3)

Hours

We have two shifts 8 am-4 pm and 9 am-5 pm and these are on a rota issued weekly. There will be no working weekends. Occasionally, we have to stay behind if we have had an emergency, this is rare and time would be given back.

35 hours a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working at the reception
Post room services
Reprographics
Supporting the Facilities Team with all admin
Supporting the Facilities Team with all property-related projects

Where you'll work

Weston House
42 Curtain Road
EC2A 3NH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WALTHAM FOREST CHAMBER OF COMMERCE TRAINING TRUST LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place in Woodford (Training Trust office) and will be delivered face-to-face on a fortnightly basis.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Team working
Non judgemental
Patience

Other requirements

We need anyone who works within the Facilities Team to be able to be customer-focused, not afraid to speak to all stakeholders, and engage in an open and friendly way. We are big on teamwork, supporting each other and maintaining a good working atmosphere whilst being professional. I need someone outgoing and willing to learn. We are an amazing organisation and we need someone who wants to come on board with a positive attitude and enthusiasm.

About this company

The NSPCC is the UK’s leading children’s charity, working to protect children and young people. As an apprentice, you’ll be part of a passionate, supportive team, gaining experience while contributing to a charity that makes a real difference to young lives every day.

http://www.NSPCC.org.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We like to rotate our apprentices to allow as many young people this opportunity, if there happens to be an opportunity within the team there is a chance to progress into a full time role with us, we are also the head office for the NSPCC and this role is the gateway to connecting with all directorates across the organisation so if you put in the work and connect there are many opportunities.

Ask a question

The contact for this apprenticeship is:

WALTHAM FOREST CHAMBER OF COMMERCE TRAINING TRUST LIMITED

Roksana Koszczal

roksanakoszczal@trainingtrust.org.uk

07946534010

The reference code for this apprenticeship is VAC1000331816.

Apply now

Closes in 15 days (Thursday 31 July 2025 at 11:59pm)

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