IT Support Apprentice

Summary

Although Bizerba has not invented the weight we have definitely paved the way for modern weighing technology. Since 1866, our name - has stood for effiecient weighing, slicing and labelling solutions. Today, we operate in 120 countries with approximately 4,500 employees.

Wage

£23,000 a year

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Annual Wage

Training course

Information communications technician (level 3)

Hours

Mon - Fri 8:30 - 17:00

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties and responsibilities will include:

Adding, amending and removing user accounts
Troubleshooting, resolving and escalating computer issues
Using a ticket system to document employee support requests
Providing support including sign posting to procedural documentation
Supporting telephony and hardware infrastructure.

Where you'll work

Bizerba House Precedent Drive
Rooksley
Milton Keynes
Buckinghamshire
MK13 8PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Training and support to achieve successful completion of the Level 3 Information Communications Technician apprenticeship. Relevant training to be provided where deemed appropriate.

Requirements

Essential qualifications

GCSE in:

Maths (grade 9-4)
English (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Multitask
Reliable
Determined
Trustworthy
Time Management
Driven
Independent

Other requirements

Having a driving license is considered an advantage as you may be required to commute to the workplace. Being comfortable with a primarily office-based role, liaising with global contacts across our organisation, taking initiative, and managing responsibilities independently.

About this company

Bizerba UK limited is the UK arm of a long-standing, family owned global business (established in 1866), deeply committed to innovation in weighing, cutting and software solutions. The company's core values are appreciation, customer-focus, responsibility, goal-orientation, adaptability, and consistency plus shaping a collaborative and respectful culture where employees are empowered to generate and implement new ideas. With supportive leadership, open communications, and a strong focus on career growth. Together, these strengths make Bizerba UK Limited both values-driven and a highly rewarding place to work.

After this apprenticeship

As an IT apprentice, you will gain practical experience with the latest technologies, laying a strong foundation for a career in a fast-evolving industry. Upon successful completion, you may progress into a full-time role or pursue further qualifications.

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