Customer Relations Administrator Apprenticeship
A G TOFT GARAGE
CAMBRIDGE (CB23 2RE)
Closes in 25 days (Monday 11 August 2025 at 11:59pm)
Posted on 15 July 2025
Contents
Summary
Do you enjoy being the first face customers see? We are looking for someone who has excellent customer service skills, problem solving skills and computer knowledge. If this sounds like you then please apply!
- Wage
-
£17,667 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 8.00am - 5.30pm
45 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- No two days are the same, but what is always guaranteed is the first impression given out is a memorable one
- Greeting and checking in customers, answering incoming phone calls, invoicing jobs, scheduling appointments, ordering stock, these are tasks carried out every day
- Alongside this growing and maintaining relationships with customers, and suppliers is also a key factor
Where you'll work
79 SCHOOL LANE
TOFT
CAMBRIDGE
CB23 2RE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CAMBRIDGE REGIONAL COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- You will gain a Customer Service Practitioner level 2 apprenticeship via a work mentor and Cambridge Regional College. If necessary, this includes Functional Skills in English and maths. You will also knowledge of the motor trade due to the nature of the business
- Learning practical and enduring skills about vehicles that can be carried over into your personal life
- Practical training and shadowing within the role
- You will be supported with training on systems and other aspects of the role
Requirements
Essential qualifications
GCSE in:
- English (grade 3 or D)
- Maths (grade 3 or D)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
We are a family run business gaining customers through word of mouth and ones who have been there from opening in 1985! We are a tight knit team who rely on team work and a positive working environment. We have knowledgeable technicians who are able to diagnose and fix work that other garages are unable to. With passion about the motor industry and great customers
After this apprenticeship
- After completing your apprenticeship, you may have the option of transferring the skills you have learnt into a job role at a new company
- You can use the qualification you have gained as a stepping stone into a career in the same job role within a different company, or even different sector
Ask a question
The contact for this apprenticeship is:
CAMBRIDGE REGIONAL COLLEGE
Camilla
01223 418778
The reference code for this apprenticeship is VAC1000331775.
Apply now
Closes in 25 days (Monday 11 August 2025 at 11:59pm)
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