IT Support - L4 Network Engineer Apprentice – Find an apprenticeship

Summary

The IT Support L4 Apprentice will work closely with the Head of IT assisting with the day-to-day technical support and will be well mentored with a wide variety of opportunities to learn.

Wage

£24,597 a year

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Training course

Network engineer (level 4)

Hours

Monday – Friday 9am to 5.30pm (with one hour for lunch) Operating core hours Offsite training when required based on Apprenticeship requirements

35 hours a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

IT Support:

Provide technical support and maintenance for IT desktop
Install and maintain workstations and laptops
Support IT/CAD Manager in reviewing IT systems
Support internal telephone system and external telecommunication suppliers
Provide technical support and maintenance for printers
To assist with other departmental duties where necessary
Liaise with IT Manager

Software Support:

Assist the IT/CAD Manager to maintain and monitor software subscriptions (Adobe, Bentley, Autodesk, Rhino)
Support staff on the latest software and general day-to- day technical issues
Maintain and support cloud-based email (Office 365)
Assist IT/CAD Manager to propose and implement new software solutions and systems as required to meet company objectives

System Management:

Liaise with architects and provide assistance in use of web-based document control systems I.E. Newforma

Additional information:

We use Autocad and Revit software packages to develop most of our projects (some legacy projects delivered in Microstation)
Further training can be provided but we require individuals who can become quickly established on projects, so some experience of Revit in particular is essential
We work as a collaborative and proactive studio where communication and knowledge sharing is encouraged
Project work is supported by a programme of lunchtime talks, construction site visits and office trips

Where you'll work

110 Golden Lane
London
EC1Y 0TG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEWHAM COLLEGE OF FURTHER EDUCATION

Your training course

Network engineer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Apply tools and techniques when securely operating and testing networks.
Install and configure network components.
Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
Maintain security of the network against potential threats.
Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
Communicate outcomes of tasks and record actions in line with organisational procedures.
Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
Implement techniques to optimise systems or component performance in line with defined specifications.
Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
Operate securely, and apply process, policies and legislation within their business responsibilities.
Configure and maintain network addressing in line with customer requirements.
Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
Apply tools and techniques when securely operating and testing networks.
Install and configure network components.
Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
Maintain security of the network against potential threats.
Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
Communicate outcomes of tasks and record actions in line with organisational procedures.
Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
Implement techniques to optimise systems or component performance in line with defined specifications.
Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
Operate securely, and apply process, policies and legislation within their business responsibilities.
Configure and maintain network addressing in line with customer requirements.
Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .

Your training plan

This apprenticeship is delivered as a weekly day release at our campus in Stratford, E15. You will be required to attend college once a week.

Level 4 Network Engineer
Behaviour, Skills and Knowledge

Requirements

Essential qualifications

GCSE in:

English (grade 4 / C or above)
Maths (grade 4 / C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

This is an office based role, please ensure you check your commute to the employer and college before applying.

About this company

Founded in 1991 Haworth Tompkins is a Stirling Prize-winning architectural practice of 100+ people, working across the Culture, Housing, Mixed Use, Industrial, Education and Masterplanning sectors. We are an Employee Ownership Trust, a B Corp, founding members of Architects Declare and named the AJ100 Practice of the Year in 2020 and 2022.

https://www.haworthtompkins.com/ (opens in new tab)

After this apprenticeship

There is an opportunity to secure a permanent position after successfully completing the apprenticeship.

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