Apprentice Credit Controller

Summary

A supportive team environment where everyone really is working toward the same goal, and opportunities given for development. You should apply if you want a career in finance and in particular in credit control and credit management. You will work through an apprenticeship, have an opportunity to learn from others and also qualify with CICM.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Credit controller and collector (level 2)

Hours

Monday to Friday 9am to 5pm

37 hours 30 minutes a week

Start date

Monday 15 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Work-based learning in a vocational area or skilled trade enabling a smoother transition from school to work
Acquires knowledge, skills and competencies directly applicable to the chosen vocational field
Credit collection
Opening of new customer accounts
Communicating with regional Sales offices
Dealing with customers' queries
Customer account reconciliations
Maintaining database of customer information
Any other duties as required, including some admin functions

Where you'll work

Avnet House
Rutherford Close
Meadway Stevenage
Hertfordshire
SG1 2EF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Credit controller and collector (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Your training plan

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Essential qualifications

GCSE in:

English (grade Minimum Grade C or 4)
Maths (grade Minimum Grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Willingness to learn

Other requirements

Fixed term contract for duration of apprentice. Typically, 18-months. Of course, we hope we can lead it to full-time employment.

About this company

At Avnet, we help innovators turn good ideas into great products. We’ve adapted to wave after wave of technological change to provide the engineering and supply chain expertise that our customers need to accelerate, scale and extend the lifecycle of their designs. From getting sample parts and product shipments where and when they’re needed to solving the most complex design and supply chain challenges, we have the expertise, equipment and global capabilities to help you deliver what’s next.

http://www.avnet.com (opens in new tab)

Company benefits

Annual leave Pension scheme. 25 days holiday plus bank holidays with option to buy additional holiday. FREE Onsite Parking. Flexible home working (minimum of 3 days in the office). Cycle to work Scheme. Reward schemes.

After this apprenticeship

Once qualified, we expect you to move into a fully-fledged credit control role, looking after specific accounts and regions.

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